Corinne Jean

Job Responsibilities:

Customer Experience:

• Ensures excellence of customer service. Provided by staff within the district. Offers feedback, training, coaching, and develops action plans for improvement.
• Shares customer service best practices with all staff to deliver a culture, offering help proactively, and identifying needs.
• Ensures the resolution of customer complaints for Pharmacy and Front End, partnering with HCS and DPR.

Operations:

• Drives operational excellence through collaboration with Store Managers and Pharmacy Managers.
• Supervises assigned locations and visits locations on a routine basis. Leads the district execution of company initiatives.
• Monitors and improves employee pay rates and increases.
• Supervises the management of operations of the assigned location, including strict compliance with any and all applicable laws and regulations.
• Executes improvement plans for underperforming locations in collaboration with the Director of Pharmacy and Retail Operations.
• Executes area-level recruitment strategy. Ensures sufficient staffing resources.
• Works with HRG to implement corporate training strategies to provide development support to teammembers.

• Directed LTCF clinics and followed vaccine protocol
• Streamlined staffing and vaccine supplies within District and Area Super Clinics
• Led Cross functional projects and identified and solve complex problems across business areas
• Networked Relationships with Long Term Care Facilities and Area Store Managers
• Coordinated resources and schedules to meet targets and adhere to deadlines
• Recruited and staffed, and trained new hires through Microsoft, and workforce planning.
• Composed job descriptions per position and verified licenses
• Human Resource Facilitator to develop and train Pharmacy Operation Managers
• Human Resource Leap coach to train newly promoted ASM
• Mentored newly promoted Store managers and sent documentation to District Manager
• District Champion of Corporate Social Responsibility
• Engagement Champion for District, Area, Region and Eastern Operations
• STORE MANAGER OF PHARMACY AND RETAIL OPERATIONS
• Analyze daily, weekly, monthly operating statements, key performance indicators encompassing sales, labor costs, inventory trends
• Developing action Plans to increase sales, achieve optimal inventory levels and control costs
• Successful conversion of Rite Aid Location with seamless transition to a top performing location, retaining 10 % customer prescriptions and developing new staff to 6 Certified and 5 Immunized Certified Technicians
• Fostered open-door culture, ongoing communications, special events including employee appreciation days, community events, service award administration, leading to engage workforce committed to achieve store involvement objectives
• Boosted District in company initiatives and charitable donations with achievements, #1 in the District, Area, Region in Vitamin Angels, YMCA and Susan G Komen

• Maintained knowledge of industry trends, technologies and competitors
• Expanded business from brick-and-mortar operation and increased revenue by diversifying into online sales
• Built successful business from ground up
• Catapulted business forward with fresh innovative strategies focused on appealing to customers
• Coordinated the successful development and deployment of new internal control systems