Corinne Marsh
Berea
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Rep.
ScottCare Cardiovascular
05.2017 - Current
- Process, expedite, track orders & quotes for domestic and international customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
S & S, Incorporated
07.2016 - 04.2017
- Process orders for domestic customers, product quotations, expediting orders, filing returns, and credits.
- Provided support for the office personnel and sales representatives.
- Responded to customer requests for products, services, and company information.
Receptionist / Customer Service Representative
Challenger Hardware
01.2016 - 07.2016
- Process orders for domestic customers, product quotations, expediting orders, filing returns, Provided support for the office personnel and manufacturing representatives.
- Company went out of business
- (Gap in employment, lay-off by KP McNamara and was on unemployment.)
Customer Service Representative
K.P. McNamara
05.2015 - 12.2015
- Process domestic orders, followed up, processed return authorizations and service orders.
- Coordinated and tracked shipping of orders in conjunction with the production and warehouse personnel.
- Delivered prompt service to prioritize customer needs.
International Customer Service Representative
Jergens, Inc.
09.2000 - 05.2015
- Process international/domestic customer orders
- Process Returns/Demo Orders/Service Orders.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted from Receptionist/Greeter to Customer Service
Education
Certification - Forensic Biology & Chemistry
Alison
Ireland11-2024
Diploma - Criminal Justice (2018)/Forensic Science (2016)
Stratford Career Institue
Mount-Royal, QC Canada05-2018
Skills
- Customer service/Live chat support
- Order Processing/Follow up/Tracking
- Customer relationship building/Prioritization
- Staff training/Office & Managerial Support
Timeline
Customer Service Rep.
ScottCare Cardiovascular
05.2017 - Current
Customer Service Representative
S & S, Incorporated
07.2016 - 04.2017
Receptionist / Customer Service Representative
Challenger Hardware
01.2016 - 07.2016
Customer Service Representative
K.P. McNamara
05.2015 - 12.2015
International Customer Service Representative
Jergens, Inc.
09.2000 - 05.2015
Certification - Forensic Biology & Chemistry
Alison
Diploma - Criminal Justice (2018)/Forensic Science (2016)
Stratford Career Institue
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