Summary
Overview
Work History
Education
Skills
Additional Information
State
Zip
City
Personal Information
Languages
Timeline
Generic

Erlinda Sahawneh

Ontario,CA

Summary

Proven office skills efficiency through various company assignments, Excellent communication skills, Bilingual Spanish/English, Successfully managed multiple projects and met all deadlines. Authorized to work in the US for any employer Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Customer Service Rep, Assistant Dispatcher

Duke Service Company
03.2014 - 02.2023
  • Handled emails, inbound calls, and outbound calls
  • Assisted with technical support duties
  • Assisted customers with a warm and professional attitude
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Booked appointments
  • Wrote call center scripts
  • Worked Directly with the Technicians and also would get clearance at all Military Bases.

Administrative Assistant

Labor Ready / Herritage Senior Apartment's
08.2013 - 02.2014
  • Customer Service, Receptionist
  • Would greet Tenents for Review and would help them with the Renewal of there Leases, answere all questions they would have and when needed I would call Maintenance For them , I would receive there Rent Payments and issue them there Receipts, would do the Daily Planner and also submit there Rent into the system.

Administrative Assistant

Labor Ready/Boric and Salazar
04.2013 - 07.2013
  • Excel Proposals, Invoices, Estimates, Answere all calls from Customers, one Girl Office for New office, Order all office Supplies, Book Appointments, Accounting and Billing, Record all incoming Checks to Regestry, Make all the Bank Deposits, Quickbooks/ Outlook

Education

High School -

Bishop Conaty Memorial High School

Skills

  • Order Entry
  • Inside Sales
  • Cold Calling
  • Customer service (10 years)
  • Assistant Dispatcher (10 years)
  • Data Entry
  • Live Chat
  • Communication skills
  • Organizational skills
  • Time management
  • Customer support
  • Accounting
  • Clerical experience
  • Word processing
  • Marketing
  • Filing
  • Bookkeeping
  • Payment Processing
  • Appointment Scheduling
  • Complaint Handling
  • Follow-up skills
  • Customer Focus
  • Call center experience
  • Live chat support
  • Customer Service
  • Problem-solving abilities
  • Problem Resolution
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling
  • Data Collection
  • Paperwork Processing
  • Professional telephone demeanor
  • Administrative Support
  • Order Fulfillment
  • Building rapport
  • Order Processing
  • Technical Support
  • Delivery Scheduling
  • Document Control
  • Sales closing
  • Account updating
  • Clerical Support
  • Route Management
  • Multi-line phone talent

Additional Information

Skills: INSIDE SALES, RECEPTIONIST, ADMINISTRATION, CUSTOMER SERVICE, OUTLOOK, EXCEL. Asst. Dispatcher

State

CA

Zip

91761

City

Ontario

Personal Information

Title: Customer Service / Asst Dispatcher / Order Enrty

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Rep, Assistant Dispatcher

Duke Service Company
03.2014 - 02.2023

Administrative Assistant

Labor Ready / Herritage Senior Apartment's
08.2013 - 02.2014

Administrative Assistant

Labor Ready/Boric and Salazar
04.2013 - 07.2013

High School -

Bishop Conaty Memorial High School
Erlinda Sahawneh