Mia Marcial
Ontario,CA
Summary
Dynamic service representative with a proven track record at Smart And Final, excelling in customer service and conflict resolution. Adept at utilizing technology to enhance transaction efficiency and mentor team members, consistently improving service quality and customer satisfaction. Recognized for strong organizational skills and a commitment to operational excellence.
Overview
2
2
years of professional experience
Work History
Service Representative
Smart And Final
01.2025 - Current
- Managed transaction processing, maintaining efficiency in service delivery.
- Handled product returns and exchanges, providing solutions to enhance customer satisfaction.
- Utilized customer service software to log interactions and track issues effectively.
- Collaborated with team members to improve workflow and service quality.
- Adapted quickly to new systems and protocols to support operational goals.
- Resolved customer complaints through effective communication and problem-solving skills.
- Supported promotional activities by informing customers about current offers and services.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Juan Pollo
08.2023 - 05.2024
- Assisted customers with product inquiries and resolved issues promptly to ensure satisfaction.
- Maintained clean and organized checkout areas to enhance customer experience.
- Monitored inventory levels and restocked merchandise as needed to meet demand.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Ontario High School
Ontario, CA03.2024
Skills
- Organization
- Critical thinking
- Customer service
- Computer proficiency
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Representative
Smart And Final
01.2025 - Current
Cashier
Juan Pollo
08.2023 - 05.2024
High School Diploma -
Ontario High School