Michelle Portillo-Silva
El Paso,TX
Summary
Proven Service Representative with a track record of enhancing customer satisfaction and maintaining high productivity at AT&T. Excelled in organization and remote assistance, demonstrating a robust work ethic and in-depth knowledge of company offerings. Achieved consistent quality standards, showcasing exceptional trend tracking and system update skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Representative
AT&T
08.1999 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Education
Diploma -
Anthony High School
Anthony, TX05.1992
Skills
- Organization
- Account updating
- Trend tracking
- System updates
- Remote assistance
Accomplishments
Summit winner several years. Mdp. Manager referral program graduate. 2022-2023. Perfect attendance awards. Top performer in sales and service.
Certification
Mdp manager certification
Languages
Spanish
Elementary
Timeline
Service Representative
AT&T
08.1999 - Current
Diploma -
Anthony High School
Similar Profiles
Meghana GoallaMeghana Goalla
SOFTWARE DEVELOPER at AT&TSOFTWARE DEVELOPER at AT&T
Jasen ShanksJasen Shanks
Senior Credit & Collections Analyst at AT&TSenior Credit & Collections Analyst at AT&T
Rigoberto RiosRigoberto Rios
Sales Representative at AT&TSales Representative at AT&T
Michael KruszkaMichael Kruszka
Wire Technician at AT&TWire Technician at AT&T
Jaden Jose LugoJaden Jose Lugo
Cable Contractor / Communications Technician at Firm Step SolutionsCable Contractor / Communications Technician at Firm Step Solutions