Summary
Work History
Education
Skills
Timeline
Generic

Elissa Cockrell

Tomball

Summary

Dynamic service representative with strong customer support and organizational skills. Proven ability to enhance customer satisfaction and optimize processes in fast-paced environments.

Work History

Service Representative

Tomball Hyundai
Tomball, TX
2023 - 2024
  • Responded to customer inquiries, providing accurate information and solutions to enhance satisfaction.
  • Assisted in processing vehicle sales transactions efficiently, ensuring compliance with company policies.
  • Managed appointment scheduling for service visits, optimizing daily workflow and resource allocation.

Cooking Connections

HEB Grocery Store
Houston, TX
2020 - 2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Office Assistant

Pengu Swim School
Cypress, TX
2019 - 2020
  • Managed scheduling and coordination of swim classes to optimize instructor availability.
  • Assisted with customer inquiries, providing information on programs and services efficiently.
  • Maintained accurate records of student enrollments and attendance for reporting purposes.

Office Manager

Ashford Chiropractic
Houston, TX
2016 - 2019
  • Oversaw daily office operations, ensuring efficient workflow and patient scheduling.
  • Managed billing and insurance processes, improving accuracy in financial transactions.
  • Implemented standard operating procedures to enhance office efficiency and patient experience.

Floor /Manager

Cavender's Boot City
Houston, TX
2014 - 2016
  • Oversaw daily operations, ensuring optimal staff performance and customer satisfaction.
  • Trained and mentored new team members on product knowledge and customer service techniques.
  • Analyzed sales trends to develop strategies for improving overall store performance.

Education

High School Diploma -

West Side High School
Houston, TX
01-2013

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization

Timeline

Service Representative

Tomball Hyundai
2023 - 2024

Cooking Connections

HEB Grocery Store
2020 - 2022

Office Assistant

Pengu Swim School
2019 - 2020

Office Manager

Ashford Chiropractic
2016 - 2019

Floor /Manager

Cavender's Boot City
2014 - 2016

High School Diploma -

West Side High School

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