Mike McGuffey
Stanford,KY
Summary
Dynamic Service Representative with LabCorp, adept at fostering client loyalty through exceptional customer relations and conflict resolution. Skilled in database maintenance and technical support, I excel in building rapport and managing schedules, ensuring seamless order fulfillment and enhancing overall client satisfaction. Worked as lead Dispatcher at Tampa , Florida office. Driven routes in the Tampa / Clearwater/ St . Petersburg areas. Delivered stat specimens to Tampa Lab.
Overview
2027
2027
years of professional experience
Work History
Service Representative
LabCorp
Stanford
04.1985 - Current
Provided tailored support to clients, fostering strong relationships and loyalty.
Meter Reader
Stanford Water Department
Stanford, KY
1984 - 07.1984
- Conducted accurate readings of water meters to ensure correct billing and service continuity.
- Maintained detailed records of meter readings and service requests for reporting purposes.
- Inspected meters for leaks or damage, ensuring compliance with safety standards.
- Collaborated with the customer service team to resolve billing discrepancies efficiently.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
Education
High School Diploma - Business Administration And Management
Lincoln County High School
Stanford, KY2004
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Schedule management
- Technical support
- Inter-departmental collaboration
- Relationship building
- Customer service
- Computer proficiency
- Call center operations
- Conflict resolution
- Order fulfillment
- Problem resolution
- Coordination
- Call management
- Client relations
- Dispute resolution
- Conflict mediation
- Building rapport
- De-escalation techniques
- Route management
- Order processing
- Reading comprehension
- Documentation
- Staff training
- Delivery scheduling
- Record preparation
- Customer relationship management (CRM)
- Warehousing functions
Accomplishments
Promotion to lead Dispatcher from a service representative
Timeline
Service Representative
LabCorp
04.1985 - Current
Meter Reader
Stanford Water Department
1984 - 07.1984
High School Diploma - Business Administration And Management
Lincoln County High School