Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Community Service
Generic

Erica Brock

Charlotte

Summary

Experienced with customer service and communication, ensuring client needs are met promptly. Utilizes problem-solving skills to address and resolve inquiries effectively. Knowledge of maintaining positive client experience through attention to detail and consistent service quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Representative

Nick Cypher Farm Bureau
05.2025
  • Interacted with customers for the following-
  • Made Customer Relationships
  • Prepared quotes for Home/Auto
  • Took walk-in payments and over the phone
  • Handled claim information
  • Organized Files and Paperwork

Intern

Ridge Tefft State Farm
12.2022 - 09.2023
  • Interacted with customers for the following-
  • Payment Reminders
  • Claim information
  • Policy Cancellations
  • Cold-Calling
  • Took payments for customers
  • Mailed out Steer Clear Forms, Qualifying Health Letters, PIP Forms.

Assistant Staff

Early Childhood Discovery House LLC
06.2017 - 01.2022
  • Complete the Daily Health and Safety Checklist for the facility.
  • Food Preparation and clean-up for Breakfast, Lunch, and Snacks
  • Act as a fill-in assistant to meet Licensing Ratio

Education

Bachelor of Arts - Insurance and Risk Management

University of Olivet
05.2024

Skills

  • Unparalleled Customer support
  • Building Customer relations
  • Database maintenance
  • Organization
  • Problem resolution

Websites

Certification

  • Property & Casualty Licensed: April 2025

Timeline

Service Representative

Nick Cypher Farm Bureau
05.2025

Intern

Ridge Tefft State Farm
12.2022 - 09.2023

Assistant Staff

Early Childhood Discovery House LLC
06.2017 - 01.2022

Bachelor of Arts - Insurance and Risk Management

University of Olivet

Community Service

Service Day: Picking up trash around campus, Relay for life, Re-staining Playground, Cleaning Cemetery

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