Author Young
Information Technology
Cape Girardeau,MO
Summary
Entry level Technical Support Representative with a gift for understanding needs of both business and users! Basic knowledge in troubleshooting and desktop support on Windows systems. Proven skills in resolving computer management problems quickly. Can effectively navigate active directory and workgroup. Knowledgeable in computer setup for new users and the ServiceNow ticketing system.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Representative
Gosnay Mobile Container
08.2018 - 07.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed and installed computer updates.
- Troubleshooting hardware and software.
- Scheduled appointment to resolve more complex issues.
- Accepted payments and updated accounts with latest information.
- Responded to customer calls and emails to answer questions about products and services.
Floor Manager
Oak Point Fresh Market
05.2011 - 05.2016
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Criminal Justice
Southeastern Louisiana University
Hammond, LA 05.2001 -
Skills
Network Support
Remote Support
Application Support
Desktop Support
Software Installation
Technical Support
User Support
Appointment Scheduling
Ticket Support System Management
Issue Troubleshooting
Windows 10
Customer Service Expert
Certification
Google IT Support Professional Certificate
Timeline
Google IT Support Professional Certificate
07-2023
Service Representative
Gosnay Mobile Container
08.2018 - 07.2023
Floor Manager
Oak Point Fresh Market
05.2011 - 05.2016
Bachelor of Science - Criminal Justice
Southeastern Louisiana University
05.2001 -