Work History
Summary
Skills
Education
Certification
Overview
Accomplishments
Work Availability
Languages
Interests
Timeline
Hi, I’m

Kamoni Henry

Brooklyn,NY
Kamoni Henry

Work History

ITG Graphics and Painting
Brooklyn, New York

Customer Service Representative
07.2024 - 08.2024

Job overview

  • Operated and maintained printing equipment to ensure high-quality production of signs, banners, and other printed materials.
  • Providing professional assistance to customers in selecting appropriate design and printing options based on their specific needs and project requirements, serving an average of 20 customers assisted per day/week.
  • Managed orders from start to finish, ensuring timely completion and customer satisfaction while maintaining a high level of accuracy. (80% increase in on-time order completion or 5 orders processed per day/week.
  • Collaborated with team members to organize and streamline workflow, improving efficiency in graphics and printing services.
  • Showed initiative and took greater responsibility for tasks like sweeping up debris and monitoring the machines.
  • Organized projects and prints effectively and adhered to the policies and mission of the company.
  • Displayed excellent problem solving and analyzing skills to determine a solution for complex issues.

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Skills

Complaint resolution

Grammar

Data entry

IT consulting

Software development

Network administration

Debugging

Troubleshooting

Technical documentation

IT service management

Troubleshooting and Diagnostics

Disaster recovery

Information security

Machine learning

Software installation

Help desk software

Ticketing systems

Security protocols

System administration

Network troubleshooting

LAN/WAN

Desktop support

Customer service

Computer maintenance

Technical writing

Hardware evaluations

Repair hardware

System testing

Data recovery

Active directory

TCP/IP

Network support

Multitasking

Network certification

Effective communication

Analytical and methodical

Education

Whitemore Highschool
Online

High School Diploma
01.2019 - 07.2022

University Overview

Certification

Google IT Professional Certificate

Google Cybersecurity Certificate

Overview

1

0

Accomplishments

Accomplishments

Worked 2 interships with Summer Youth Program.

Was able to get both Google It and Google Cybersecurity Certifciations.

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language

Interests

IT support specialist

Help desk analyst

Customer Service representative

IT Technician

Computer Science

Information Technology

Desktop support specialist

Level 1 support specialist

Timeline

Customer Service Representative
ITG Graphics and Painting
07.2024 - 08.2024
Whitemore Highschool
High School Diploma
01.2019 - 07.2022