Shelby Rivers
Baytown,US-TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Animal Medical Center Of Baytown
2019.05 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Daycare Teacher
First Baptist Child Development Center
2015.08 - 2019.05
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Maintained tidy environment to comply with cleanliness and sanitation standards
- Engaged with children on individual basis to build positive relationships and promote learning
- Assisted in preparation of meals and snacks to provide children with proper nutrition
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Update Content
Education
First Source Adjuster School
Houston, TX06.2023
Ross S. Sterling Highscool
Baytown, TX06.2012
Skills
- Call Management
- Complaint Resolution
- Product Knowledge
- Scheduling
- Consultative Sales
- Data Entry
- Information Security
- Paperwork Processing
- Data Collection
- Account Updating
- Call Triaging
- Account Management
- Quality Control
- Money Handling Abilities
- Delivery Scheduling
- Research
- Client Relations
- Problem Resolution
- Problem-Solving Abilities
- Report Transcription
- PROFESSIONAL SUMMARY
- Passionate about promoting lasting customer satisfaction by delivering quality service and
- Unparalleled support. Proficient in customer service best practices and related options.
- Appointment Scheduling
- Filing
Timeline
Customer Service Representative
Animal Medical Center Of Baytown
2019.05 - Current
Daycare Teacher
First Baptist Child Development Center
2015.08 - 2019.05
First Source Adjuster School
Ross S. Sterling Highscool
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