Michael Sisneros
Albuquerque,NM
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Technology Manager
Duke City Process Service, Inc
08.2013 - 12.2022
- Diagnosed and troubleshooted hardware, software and network issues.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Installed and maintained Windows, Android, and ChromeOS devices.
- Designed and supervised company website.
- Ensured website security by implementing regular updates, backups, and monitoring for vulnerabilities.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Information Technology Manager
Boba Tea Company
02.2009 - 08.2013
- Provided full on-call support for six locations.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Collaborated and planned upgrades to system hardware and software.
- Worked with Windows, ChromeOs, and macOS operating systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Trained staff on new software applications, point-of-sale software, and hardware installations, boosting overall productivity.
Education
Associate of Applied Science - Network Administration
Central New Mexico Community College
Albuquerque, NM12.2024
Skills
- Windows OS Proficiency
- Linux and Windows Administration
- ChromeOS Competent
- Network Administration
- Network Security
- Cybersecurity Management
- Analytical and Critical Thinking
- Strong Verbal and Written Communication
- Team Collaboration and Communication
- Multitasking
- Quick Learner
- Documentation And Reporting
Certification
- CompTIA A+
- CompTIA Linux+
- CompTIA Network+
- CompTIA Security+
Timeline
Information Technology Manager
Duke City Process Service, Inc
08.2013 - 12.2022
Information Technology Manager
Boba Tea Company
02.2009 - 08.2013
- CompTIA A+
- CompTIA Linux+
- CompTIA Network+
- CompTIA Security+
Associate of Applied Science - Network Administration
Central New Mexico Community College
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