Chadly Toussaint
West Palm Beach,FL
Summary
Dynamic IT Manager at Hubbard Radio with a proven track record in enhancing operational efficiencies through automation and strategic IT policy development. Skilled in technical project management and customer service, I excel in aligning IT solutions with organizational goals, ensuring compliance, and driving continuous improvement in system performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Technology Manager
Hubbard Radio
West Palm Beach, FL
05.2024 - Current
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Identified opportunities for automation that would improve operational efficiencies.
- Met with users, vendors and technicians to determine computing requirements.
- Maintained knowledge of advances in information technology systems and applications.
- Maintained inventory records of all IT equipment such as computers, printers, scanners.
- Developed and implemented IT policies, procedures and best practices to ensure maximum efficiency, security and compliance with industry standards.
- Supervised lifecycle processes pertaining to IT framework.
- Maintained close connection with project personnel to quickly identify and resolve problems.
IT Support Engineer
Smart-Infrastructure Group
Riviera Beach, FL
03.2022 - 05.2024
- Responsible for the software setup, physical setup, deployment, and maintenance of client computers, printers, and end-user peripherals while updating progress and problem resolution through a trouble ticketing system.
- Provide system support to all staff members including but not limited to software problems that require immediate attention, explain the source of and identify problems and methods of prevention, and provide any direction and instruction required to maintain an efficient operation and the integrity of the computer systems.
- Performs the installation, configuration, troubleshooting, and ongoing usability of computers, peripheral equipment, and software within established standards and guidelines.
- Consult with users to determine hardware, software, or system failures and specifications.
- Work with diverse systems including file systems, e-mail systems, computer conferencing equipment, multimedia equipment, application servers, and internet connectivity.
- Perform maintenance, patches, upgrades, and migrations in ways that keep disruptions to other staff to a minimum.
- Work with vendor support contacts to resolve technical problems with computing equipment and software.
- Assist staff with special projects as directed by leadership.
- Trains and orients staff on the use of hardware and software.
IT Compliance Specialist
Affordable Housing
Boca Raton, FL
07.2020 - 03.2022
- Training and Awareness.
- Troubleshooting technical issues
- Customer service
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Continuous Improvement
- Documentation and Reporting
Computer Field Technician
WWTS
West Palm Beach, FL
02.2020 - 07.2020
- Identifying and troubleshooting problems.
- Maintaining hardware and software.
- Resolving network and connectivity issues.
- Repairing motherboards and upgrading firmware.
- Handling security updates.
- Providing technical support.
- Testing and debugging programs.
- Managing workstations.
Desktop Support / Sys Admin
Fortune Consulting
Paris, 75
04.2015 - 01.2019
- Provided solutions in networking, maintenance, and computer systems.
- Suggested and managed customized client software packages.
- Provided premium customer service with a full range of technical troubleshooting services.
- Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.
SysAdmin
GROSAME GRAND GOAVE
01.2006 - 01.2012
- Software and hardware installations
- Troubleshooting, repairing, and installing interior building network cable infrastructure.
- Filled ink toner cartridges of different kinds of printers.
- Managed and maintained quality to ensure customer satisfaction.
Education
Certificate - Entrepreneurship
Harvard University
Google IT Certificate - Information Technology
Google Careers
Diploma - Human Resource Management
International Business Management Institute
Paris, FRAssociate - Communications
Universidad Internacional IberoAmericana
Santa Fe, ARAssociate - Computer Technology
Universidad Nacional de Rosario
Rosario, Santa FeSkills
- Remote Desktop Support
- Desktop Support
- Mac OS
- Windows OS
- Dell Certified
- Google Certified Sysadmin
- Technical Project Management
- Customer Service
- Help Desk Ticketing System
- ZenDesk
- IT Service management
- IT Support
- Active Directory
- Citrix Administrator
- ITIL Framework
- Cybersecurity Principles
- Compliance and Regulatory Knowledge
- Vulnerability Management
- Microsoft Windows Server
- Computer Networking
- SharePoint
- System administration
- IT strategy development
- Inventory management
Certification
- Google Cybersecurity Professional Certificate
- System Administration and IT Infrastructure Services
- Google Project Management
- Network Security Risks
- Certified HP Technician
- Certified DELL Technician
Timeline
Information Technology Manager
Hubbard Radio
05.2024 - Current
IT Support Engineer
Smart-Infrastructure Group
03.2022 - 05.2024
IT Compliance Specialist
Affordable Housing
07.2020 - 03.2022
Computer Field Technician
WWTS
02.2020 - 07.2020
Desktop Support / Sys Admin
Fortune Consulting
04.2015 - 01.2019
SysAdmin
GROSAME GRAND GOAVE
01.2006 - 01.2012
Certificate - Entrepreneurship
Harvard University
Google IT Certificate - Information Technology
Google Careers
Diploma - Human Resource Management
International Business Management Institute
Associate - Communications
Universidad Internacional IberoAmericana
Associate - Computer Technology
Universidad Nacional de Rosario
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