Alexis Nichole Pacheco
Summary
IT professional with proven track record in managing complex IT environments and implementing security measures. Known for fostering strong team collaboration and delivering results in dynamic settings. Expertise in system administration, network management, and technical troubleshooting, with reputation for reliability and adaptability. Experienced with managing and maintaining secure IT infrastructure. Utilizes technical support and problem-solving skills to ensure system stability and efficiency. Knowledge of network management and cybersecurity protocols enhances operational reliability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Specialist (25B)
U.S. Army
09.2019 - 04.2025
- Provide technical support and troubleshooting for over 500 users across multiple systems
- Administer and maintain Windows-based desktop environments, including software installations, updates, and performance optimizations
- Manage ticketing systems to ensure timely resolution of IT-related issues and track service requests
- Implement cybersecurity protocols and ensure network security in line with Department of Defense standards
- Promoted to the rank of Sergeant, demonstrating leadership skills by mentoring and leading a team of junior IT specialists
- Served as the Battalion Information System Security Officer (ISSO) from 2020 to 2025, managing cybersecurity policies, ensuring compliance with DoD regulations and RMF guidelines, conducting security assessments and risk analysis, overseeing account management and access control in Active Directory, leading incident response efforts, providing cybersecurity training, maintaining accreditation documentation, and collaborating with higher-echelon cybersecurity teams to enhance security posture.
- Served as the Battalion Communications Security (COMSEC) Custodian, ensuring the secure handling, accountability, and distribution of cryptographic materials, maintaining compliance with DoD and NSA regulations, managing Key Management Infrastructure (KMI), overseeing the issuance and destruction of classified communication assets, conducting audits and inspections, training personnel on COMSEC procedures, and implementing security measures to protect sensitive information from unauthorized access.
Education
Bachelor of Science - Cyber Security Technology
University of Maryland Global Campus
02-2025
Associate of Science - Computer Science
University of Maryland Global Campus
01.2023
Skills
- Technical Support & Helpdesk
- Windows Desktop Administration
- Cybersecurity Practices
- Network Security & Protocols
- Ticketing Systems Management
- Leadership & Team Management
- Remote desktop support
- Application integration
- Network security management
- IT risk assessment
- Hardware troubleshooting
- Cloud computing expertise
- Server maintenance
- Incident response
- Desktop support
- Remote support
- Ticket management
Clearance
Secret
Certification
- CompTIA Security+ Certification - Computing Technology Industry Association (CompTIA).
Army Accommodation Metal
I was awarded the Army Commendation Medal (ARCOM) three times due to my extensive knowledge in my field and my ability to quickly diagnose and resolve complex IT and cybersecurity issues. I’ve consistently ensured that mission-critical systems remained operational with minimal downtime by applying my expertise in troubleshooting, network administration, and security protocols.
Beyond my technical skills, I’ve built a reputation for being extremely reliable. No matter the time or situation, my team knew they could call on me for a solution, and I would deliver. Whether it was after hours or in high-pressure situations, I was always ready to step up and ensure the job got done. My dedication to efficiency, problem-solving, and mission success made me a key asset to my unit, and that’s why I was recognized with these awards.
Languages
English
Native or Bilingual
Timeline
Information Technology Specialist (25B)
U.S. Army
09.2019 - 04.2025
Associate of Science - Computer Science
University of Maryland Global Campus
Bachelor of Science - Cyber Security Technology
University of Maryland Global Campus