Jordan Bodenberg
Madison
Summary
Dedicated Information Technology Specialist with over 10 years of experience supporting enterprise networks, end users, and mission-critical IT systems through the Army National Guard. Proven ability to troubleshoot hardware, software, networking, and user access issues while delivering exceptional customer service. Experienced in technical support, account management, and coordinating solutions across diverse teams.
Overview
12
12
years of professional experience
Work History
25B Information Technology Specialist
Indiana National Guard
10.2014 - Current
- Provided technical support for hardware and software issues across multiple platforms.
- Developed and implemented IT policies to enhance cybersecurity measures.
- Managed network infrastructure, ensuring optimal performance and reliability.
- Trained personnel on technology use and best practices for data security.
- Provided comprehensive technical support to end-users, effectively resolving hardware and software issues.
Recovery Support Coordinator
Groups Recover Together
11.2019 - 03.2026
- Coordinated client support services, enhancing access to recovery resources and treatment options.
- Developed individualized care plans, addressing specific needs and goals of each client.
- Facilitated communication between clients and service providers, ensuring seamless support delivery.
- Conducted regular assessments to monitor client progress, adjusting interventions as necessary.
Education
High School Diploma -
South Ripley Jr./Sr. High School
Versailles, INSkills
- IT asset management
- Remote desktop support
- Operating system configuration
- Application integration
- Patch management
- Customer service
- Desktop support
- Ticket management
- Issue troubleshooting
- Ticket support system management
- User support
Timeline
Recovery Support Coordinator
Groups Recover Together
11.2019 - 03.2026
25B Information Technology Specialist
Indiana National Guard
10.2014 - Current
High School Diploma -
South Ripley Jr./Sr. High School