Corinne Melson
Corvallis,OR
Summary
Dedicated professional with over 10 years in customer service and team support. Expertise in communication, problem-solving, and maintaining professionalism in fast-paced settings. Experienced in managing confidential information and supporting diverse populations while navigating complex systems. Strong organizational and advocacy skills honed through professional experience and coordinating care for individuals with medical and developmental needs.
Overview
21
21
years of professional experience
Work History
Client Relationship Consultant
U.S. Bank N.A.
Corvallis, OR
07.2021 - Current
- Assisted new and existing clients with account services, financial transactions, and banking inquiries to enhance client satisfaction
- Provided consistent, professional customer service and resolved issues to maintain strong client relationships
- Accurately handle and balance cash transactions while maintaining strict confidentiality
- Follow banking regulations and compliance procedures in a highly regulated environment
- Utilize Microsoft Word, Excel, and OneNote for documentation and internal communication
Production Worker
Lowe's Distribution Center
Lebanon, OR
11.2020 - 07.2021
- Prepared products for shipment and distribution, ensuring accuracy and timeliness in a high-volume warehouse environment
- Completed pallet rider certification to enhance operational efficiency
- Adhered to strict safety procedures, maintaining organized work areas to support operational efficiency
- Demonstrated reliability and collaboration, contributing to team objectives in fast-paced warehouse environment
Assistant Store Manager
Dollar General
02.2017 - 10.2020
- Coordinated daily store operations, including staff scheduling and employee training to ensure optimal team performance
- Supported daily store operations including staff scheduling and employee training
- Ensured clean, organized, and customer-focused store environment to enhance shopping experience
- Upheld cleanliness and organization in store for customers
- Recognized for achieving multiple 100% secret shopper customer service scores
Lead Customer Service Representative
Circle K Stores
03.2005 - 01.2012
- Delivered front-line customer service and cashier support, enhancing customer satisfaction
- Trained new employees and coordinated team operations, fostering a collaborative environment
- Managed inventory and facilitated daily store operations, ensuring smooth workflow
- Received multiple awards for achieving highest ratings in secret shopper evaluations.
Education
High School Diploma / GED -
Jefferson High School
Jefferson, ORCertificate - Building & Property Maintenance
Timber Lake Job Corps
Estacada, ORSkills
- Client engagement strategies
- Financial relationship management
- Customer support
- Client resource coordination
- Administrative support
- Microsoft Office
- Scheduling and data entry
- Organizational skills
- Conflict resolution
- Team collaboration and support
- Staff development
- Professional communication
- Information security
Advocacy And Community Experience
- Family Advocate & Caregiver, Coordinate care, appointments, and services for a child with multiple medical and developmental diagnoses, Work closely with healthcare providers, therapists, and support organizations, Navigate complex medical, educational, and community support systems, Maintain detailed records, schedules, and service coordination
- Volunteer - Senior Support, Assisted elderly community members with companionship and daily support, Helped reduce isolation through conversation and social engagement, Demonstrated patience, empathy, and strong interpersonal communication
Accomplishments
Several awards for customer service 100%
Timeline
Client Relationship Consultant
U.S. Bank N.A.
07.2021 - Current
Production Worker
Lowe's Distribution Center
11.2020 - 07.2021
Assistant Store Manager
Dollar General
02.2017 - 10.2020
Lead Customer Service Representative
Circle K Stores
03.2005 - 01.2012
High School Diploma / GED -
Jefferson High School
Certificate - Building & Property Maintenance
Timber Lake Job Corps