Hi, I’m
Corinthia Gonzales
Live Oak,TX
Summary
Works great alone or with others and consistently exceeds expectations. Dependable, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
years of professional experience
Work History
County of Riverside Sheriffs Department Riverside
Communications Officer II
05.2007 - 07.2013
Job overview
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
Education
Imperial Valley CollegeImperial, CA
06-1998
Skills
- Community Relationship Building
- Customer Service
- Incident Response
- Active Listening
- Professional Demeanor
- Security Communications
- Reliability
- Relationship Building
- Organizational Skills
- Attention to Detail
- Public Relations
- Data Entry
Timeline
Communications Officer II
County of Riverside Sheriffs Department
05.2007 - 07.2013