Summary
Overview
Work History
Education
Skills
Operation Systems
Timeline
Generic

Corinthia Smith

Indian Trial,North Carolina

Summary

Performance driven eminence professional with 15+ years of Telecommunications experience with conceptual knowledge of Ethernet and Fiber service technologies, coupled with knowledge of Carrier and Vendor interface and ordering platforms. Working knowledge of procedures for proficient ASR submission, telecom industry standards, rules, to include NC/NCI/SEC NCI coding, and CFA & CCEA assignment. Ability to ascertain service order requirements and initiate appropriate provisioning ASR activity for new, upgrade, disconnect, move and hot-cut orders. Knowledge of diverse transport provisioning and circuit designing, Ethernet, Fiber MPLS, TLS and Wavelength (OWS). Hold a 90% Success Rate in Delivery of Circuits within Vendor/Carrier SLA. 90% Success Rate in Delivery of Circuits by Client SRD. 98% compliance maintaining records related to facilities management. Overall goal is to obtain a challenging position where my integrity, attention to detail, skill and expertise can be used to achieve personal and support company goals.

Overview

20
20
years of professional experience

Work History

Senior Data Provisioner - Fully Remote

Allied Telecom Group LLC
Arlington, VA
02.2014 - Current
  • Manage and processed Salesforce Service Delivery order queued held within 24 business hours of assignment, met 98% on-time order processing interval
  • Critical order activity to support 90% delivery by customer SRD (Service Request Date)
  • Manage Vendor and Supplier Installation, Augmentation, and Disconnection Service Order activities to facilitate the provision of Allied Data Connectivity Solutions, Business Internet Services
  • Carry out Network Planning Infrastructure Directive as it Related to Building Augment, Grooming and optimization
  • New LIT buildings and decommission of building
  • Ensure contingency requirements Space/power were met and securing customer CRD (customer ready date) as it relates to “Site Readiness.” Partner with Carriers, Suppliers, and Service Providers to execute Special Contracts, mitigate COGs, escalate SLA violations, and facilitate completion of construction projects to ensure 90% circuit delivery within SLA
  • Provided advanced end-to-end Carrier Circuit and ASR Provisioning operational support for Service Delivery, including complex troubleshooting and ticket/repair assistance for all product service
  • Produced and Managed Allied Network Infrastructure and Client circuit inventory records in appropriate systems to attain 100% compliance with documentation to ensure database integrity
  • Provided audit support and dispute guidance to Finance department through verification of Circuit Inventory records, contracts, terminations, and negotiated pricing
  • Forecast and prioritize workflow to meet department deadlines
  • Managed monthly reports to classify and process circuits as they become eligible for Service Portability or Early Term Liability waiver.

Data Provisioner II

Fortitude System - Contractor - Allied Telecom Group
Washington, DC
08.2013 - 02.2014
  • Manage Queue for Assigned Cases/Orders Related to New Installs, Relocations, Migrations, Building Augment/Grooms, MACD, and Disconnects.
  • Project management Attend Customer Kickoff Calls to Understand Delivery Timeframes & Deliverables.
  • Place Circuit Orders with Vendors/Carriers via portal/manual For CustomerS and Allied Network.
  • Issue various ASR order type, NNI (COLO), ENNI, Cross Connect, Ethernet 1G/10G, TLS (Switched E-Line), CWDM, fiber optic, CWDM, Backhaul Link OWS-OE/Wavelength solution, ELINE line, Dark fiber, VZON, copper ARDU/LADA out of CO Hub/ Point of presence, FTTI, Comcast and Internet Dedicated Services.
  • Maintain & Ensure All Circuit Object Records are Created.
  • Pro-Actively Communicate Progress, Critical Timelines, and Delays/Obstacles to Project Managers and Management.
  • Timely Escalated Orders with Vendors/Carriers if Customer SRD is in Jeopardy.
  • Interface with OSP Engineers to Push Along Site Survey, Construction Build Outs and Pro-Actively Seek Updates.
  • Coordinate Dispatch requests for Vendor Meets, Site Access Engaging Project Managers and Field Operations when required.
  • Supported Implementation Engineer as it related to repair due to Turn-Up Issues, Escalated Accordingly Until Resolution was Reached.

Customer Care

Employment Background Investigations, EBI, Inc
Owings, MD
09.2012 - 08.2013
  • Earn and maintain good customer relationships
  • Analyze and creatively resolve issues with clients
  • Create tickets within the company’s portal for all communication internally and externally
  • Track phone calls and email tickets in company’s portal to evaluate the needs of our clients
  • Track tickets to ensure that tickets are being followed up on a daily basis, Coordination of training for new clients using company platform
  • Communicate established accounts and changes to all affected departments
  • Modified profiles and accounts in all EBI internal systems
  • Train/retrain clients to submit and retrieve requests/reports on company’s platform
  • Understands FCRA (Fair Credit reporting Act)
  • Created monthly client reports as requested
  • Provide administrative support to Manager of Client Relations as needed.

IC Coordinator/VKS Web Trainer

Broadview Networks
Towson, MD
08.2008 - 05.2011
  • Managed orders at various milestones and maintained product delivery interval
  • Assigned TCP/IP to Routers and VOIP phones
  • Determined & provisioned/built Tenants in SIL (Server) for single/MPLS locations
  • Configured SIL and tenant translations in Softspeed, Built voicemail boxes, Auto attendance in (LDAP/Communite)
  • Conducted Site Surveys to qualify customers network hardware - patch panel and switch, current configurations, capacity, Call Routing, Call groups and Auto attendant
  • Cutover - worked closely with field Technicians, Project Managers and Voice Activation Team (VAT)
  • Trained System Administrators and their teams on product, onsite or web base
  • Billing

Project Manager/ Circuit Provisioner / Network Provisioner

LightWave Communiations (Acquired by Broadview Networks)
Laurel, MD
11.2003 - 08.2008
  • Managed orders from inception to completion
  • Provisioned circuit types, DS1, DS3 and Ethernet
  • Submitted ASR, LSR, to include IXC and E911 (Intrado) orders.
  • Requested CSR, LNP to include creation of subscriptions via NPAC/SOA
  • Obtain LEC/CLEC to DLR/FOC, escalated as needed.
  • Tested T1 circuit with LEC/Tech to prove continuity and documented all demarc information.
  • Assigned CFA, VLAN and Assigned TCP/IP, DNS Configured CPE (IAD) - Adtran 600 TDM series routers and voicemail boxes.
  • Meta Switch (Class 5) - built Media Gateways, MGCP, SIP PRIs, Registered SIPs, TDMs, PBXs, DID, Business Groups, Translations, RCF lines, Subscriber Lines, features, Access Devices
  • Activated CPE and ports in the switch.
  • Facilitated cutover/hotcuts Rehome project – DS1 to Ethernet, DS1 to EEL
  • Submitted TNs to CNAM/LIDB.

NOC Technician

Network Operation Center (NOC)
  • Actively monitored MetaSwitch (Class 5 Soft switch) for faults and alarms
  • WAN/LAN
  • Responded swiftly to all alerts
  • Resolve or escalated issues when appropriate
  • Troubleshoot circuits, opened trouble tickets with LEC/CLEC and vendors as needed
  • Communicate and update customers to assure continued quality of service.

Dispatch/UNE-P Repair Technician

  • Dispatched Tech to Residential and Business customers to troubleshoot reported outage
  • Verifying D-marc, F1, F2, cable, Pair and BP
  • Performed line test via Verizon’s troubleshooting tool (GUI) dispatched
  • Open trouble tickets with LEC/ILEC as required
  • Keep accurate detailed documentation for each trouble, close ticket upon resolution
  • Help desk - Troubleshoot and resolve DSL issues via COVAD web interface tool
  • Re-provision circuit, open trouble tickets and dispatch as needed
  • Suspended and restore Long Distance Service via IXC/Qwest interface.

Sales/Account Manager

  • Targeted large and small business with multi-lines and multiple locations to provide a quality product that would establish cost effective solutions
  • Analyzes customer’s current operation and current phone bill in an effect to provide savings
  • Provided comparison quotes to prospective customers
  • Products Voice PRI, Integrated T-1, Local and Long-Distance Service, SDSL, ADSL, DSL and 800 numbers
  • Coordinate new order installation with Provisioning and Dispatch teams until completion
  • Handled MACDs, billing inquires
  • Traveled as needed.

Call Center/Customer Service Rep

  • Submitted orders for new line installations and conversion for business and residential customers
  • MACD, billing inquires
  • Input customer orders into Custom Call Database
  • Provision orders in Verizon GUI (UNEP/Platform) special project.

Education

Medical Secretary

Sawyer Business Institute
Buffalo, NY

Skills

  • Analytical Thinking
  • Problem Solving
  • High Attention to Detail
  • Strong Work Ethic
  • Time Management
  • Flexible
  • Teamwork
  • Adaptable
  • Relationship Building
  • Exceptional Communication
  • Organization Skills

Operation Systems

  • MS Word, Excel, Outlook 365, and Operating Systems: NT, XP, 2010
  • Adobe Acrobat
  • One Drive
  • Visio
  • Verizon CSG & Exchange Access ordering
  • VFO Ordering System
  • Zayo/Tranzact
  • GTT/Ether Vision
  • WebXng
  • Jira - Confluence
  • Teams
  • Slack
  • BlueJeans
  • VPN
  • Google maps
  • Hatteras HN4000
  • Adtran 600
  • Meta Switch Class 5

Timeline

Senior Data Provisioner - Fully Remote

Allied Telecom Group LLC
02.2014 - Current

Data Provisioner II

Fortitude System - Contractor - Allied Telecom Group
08.2013 - 02.2014

Customer Care

Employment Background Investigations, EBI, Inc
09.2012 - 08.2013

IC Coordinator/VKS Web Trainer

Broadview Networks
08.2008 - 05.2011

Project Manager/ Circuit Provisioner / Network Provisioner

LightWave Communiations (Acquired by Broadview Networks)
11.2003 - 08.2008

NOC Technician

Network Operation Center (NOC)

Dispatch/UNE-P Repair Technician

Sales/Account Manager

Call Center/Customer Service Rep

Medical Secretary

Sawyer Business Institute

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Corinthia Smith