Corissa Alvarado
Harrisburg,PA
Summary
Talented Senior Associate ready to offer many years' experience and apply skills to new role. I have a proven track record of outstanding metrics as well as being able to solve those difficult calls. My favorite part of the day is helping someone on my team understand something they’ve been struggling with.
Overview
14
14
years of professional experience
Work History
Sr.Associate Bookkeeper
Intuit
01.2021 - Current
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to the satisfaction of customers.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
Account Manager
Healthcare Services Group
Bensalem, Pennsylvania
10.2010 - 07.2019
Education
GED -
Boca Ciega HS
St. Petersburg, FL01-1995
Skills
- Proficient in QBDT, Payroll, Payments, Time, ES
- Next Level Help experienced in T2 chats
- Resource creator and editor
- Being able to think outside of the box to resolve undocumented one off issues
Timeline
Sr.Associate Bookkeeper
Intuit
01.2021 - Current
Account Manager
Healthcare Services Group
10.2010 - 07.2019
GED -
Boca Ciega HS