Corissa Vesely
Crosby,TX
Summary
Dynamic Property and Casualty Insurance Service Agent with a proven track record of delivering exceptional service to personal lines customers across multiple states. Expertise in policy servicing, billing support, retention strategies, upselling, and digital-channel customer service enhancing client satisfaction and loyalty. Recognized for effectively balancing entrepreneurship with professional growth while demonstrating exceptional organization, resilience, and a steadfast commitment to high-quality service. Proficient in collaborating with underwriting teams to provide accurate and empathetic support in fast-paced environments, ensuring seamless operations and fostering client trust.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Customer Service Agent
Kin Insurance
Crosby, TX
03.2023 - 06.2026
- Managed inbound chats, 60+ phone calls daily, emails, and faxes to deliver efficient and accurate customer support.
- Processed policy updates, cancellations, reinstatements, and endorsements for Home & Auto lines.
- Assisted with billing inquiries, payment processing, refunds, and account troubleshooting.
- Contributed to Kin's first-ever chat support team, helping establish workflows and service standards.
- Upsold and promoted additional insurance products tailored to customer needs.
- Served as a retention agent for home renewals and auto binding; support underwriting by gathering documentation, reviewing inspection requirements, and ensuring compliance.
- Remote environment work experience
- Utilized CRM software to track interactions, ensuring accurate record-keeping and follow-ups.
- Collaborated with team members to streamline service processes, improving response times.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Owner / Operator
Cori's Cleaning Service
Mantua, OH
01.2015 - 01.2024
- Operated a commercial cleaning business serving four long-term clients with consistent, high-quality service.
- Managed a team of four employees, including hiring, scheduling, training, and performance oversight.
- Oversaw all administrative functions: bookkeeping, tax filing, HR, staffing, scheduling, and inventory.
- Handled supply procurement and ensured smooth daily operations with strong client satisfaction.
- Trained and mentored new staff on best practices in cleaning techniques and customer service.
- Conducted regular quality control inspections to maintain service standards and address any concerns promptly.
- Analyzed customer feedback to identify areas for improvement, driving continuous enhancement of services offered.
Insurance Customer Service Agent
Bolt Insurance
Remote
05.2021 - 08.2022
- Responded to customer inquiries via phone, email, and fax with professionalism and accuracy.
- Processed policy changes, cancellations, and endorsements for personal and commercial lines.
- Resolved billing concerns, processed payments, and guided customers through complex issues.
- Identified customer needs and upsold additional insurance products to improve coverage and retention.
- Remote
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Education
Associate of Science - Business
Post University
Waterbury, CT06.2019
Skills
- Property & Casualty Insurance Expertise
- Policy Servicing & Endorsements
- Billing Support & Payment Processing
- Upselling & Cross-Selling
- Customer Relationship Management
- Remote Customer Support
- Small Business Operations & Team Leadership
- Underwriting Assistance
- Retention/Renewal Review
- Multi-State Licensing: TX Resident; AL, AZ, CA, CO, FL, GA, LA, MO, MS, SC, TN, VA Non-Resident
- Software: Microsoft Office, Salesforce, Kustomer, PAS, 360 Value, Adobe, Workday, Maestro, EZLynx, HubSpot, and more
Timeline
Licensed Insurance Customer Service Agent
Kin Insurance
03.2023 - 06.2026
Insurance Customer Service Agent
Bolt Insurance
05.2021 - 08.2022
Owner / Operator
Cori's Cleaning Service
01.2015 - 01.2024
Associate of Science - Business
Post University