Dynamic, resourceful and passionate clinical operations leader with extensive years of experience in senior housing industry. Deep understanding of utilizing QAPI tools to manage and oversee resident outcomes.
Overview
16
16
years of professional experience
Work History
Independent Contract Risk Management/Loss Control Consultant
HealthCap Risk Management Services
Ann Arbor, MI
09.2023 - Current
Support clients during crisis situations, offering expert guidance and assistance to help minimize potential losses.
Development of risk management programs and training for senior housing.
Corporate Director of Quality Assurance
Sinceri Senior Living
Vancouver, WA
09.2021 - 12.2023
Oversaw company wide QA activities, review root cause analysis and identifying areas of improvement
Collaborate with insurance partners by developing quality clinical risk management programs and overseeing workers compensation program.
Collaborate with the legal team by assisting with data collection and reviewing medical records for litigation cases.
Senior Clinical Specialists
Five Star Senior Living
Newton, MA
07.2019 - 09.2021
Collaborated with Corporate Training Department as the clinical expert. Oversaw the Learning Management System by developing community team members learning plans and conducting company wide webinars.
Served as a subject matter expert in assisted living communities by providing consultation services for challenged communities and developing policies and procedures.
Facilitator of company wide QAPI projects and collaborated with corporate training department to develop a Director of Nurses Onboarding Program.
Director of Learning Development and Compliance
Advanced Healthcare Solutions LLC
Arlington, TX
09.2018 - 07.2019
Developed and monitored companywide learning management system: developed team members new hire and annual learning plans and as needed training modules based on survey results or resident outcomes.
Assigned to challenged nursing homes to oversee survey activity and or to prepare assigned community for survey readiness.
Staff Development Coordinator
Oasis Healthcare Partners
Los Angeles, CA
05.2018 - 09.2018
Designed engaging 5 day onboarding training programs that included class room, hands on demonstrations and skills competency labs.
New position for the company charged with hiring Staff Development Directors for each Skilled Nursing Facility.
Sr. Vice President Health & Wellness and Risk
Charter Senior Living
Naperville, IL
06.2016 - 01.2018
Communicated business performance, forecasts and strategies to investors and shareholders.
Developed and implemented polices and procedures and developed a comprehensive risk management program.
Hired and managed regional nurse to maximize productivity while training staff on best practices and protocols.
Vice President of Health & Wellness & Risk
Thrive Senior Living And Memory Care
Atlanta, GA
06.2015 - 06.2016
Collaborated with operation team members to successfully open 6 Assisted Living communities in Texas, Georgia, Virginia, South Carolina and Florida.
Developed and implemented wellness policies and procedures and risk reduction programs.
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Regional Director of Health and Wellness
Five Star Senior Living
Newton, MA
10.2013 - 06.2015
Oversight of 12 Texas Senior Housing Communities (AL/ MC,and SNF). Conducting site visits to ensure clinical operations were performed using company polices and procedure and adhered to state and federal regulations.
Delivered comprehensive training programs to community nursing leaders.
Reviewed QAPI data to identify opportunities to improve resident and staff outcomes.
Chief Compliance Officer/Part Owner
Amirah Home Health
Terrell, TX
03.2012 - 06.2014
New start out home health company initially provided consultation services.
Collaborated with external consultants to develop polices and procedures.
developed and implemented new hire onboarding program.
Implemented QA program, held QA Committee Meetings and reviewed OASIS system to ensure documentation met regulatory compliance.
Vice President Quality Services & Risk Management
Emeritus Senior Living
Seattle, WA
01.2009 - 03.2013
Successfully lead a team of 5 regional nurses covering 61 communities in 7 states.
Managed financial, operational and human resources to optimize business performance.
Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
Regional Director of Quality Services
Five Star Senior Living
Newton, MA
10.2007 - 01.2009
Oversight of 14 senior housing communities (AL/MC, & SNF) in Texas and Louisiana conducting site visits to review clinical operations, identify challenges, develop and implement action plans to ensure regulatory compliance.
Provided guidance and education to clinical teams in assigned communities.
Education
Bachelor of Science - Nursing
Dillard University
New Orleans, LA
05.1986
Skills
Supervision and leadership
Multitasking Abilities
Interpersonal Communication
Risk Management
Analytical and Critical Thinking
Timeline
Independent Contract Risk Management/Loss Control Consultant
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.