CORLISS BROWN
Orlando,Fl
Summary
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
18
18
years of professional experience
Work History
OWNER & OPERATOR
ELYSIAN BEAUTY
03.2020 - 10.2024
- Perform services offered at the spa
- Accounting
- Appointment Scheduling
- Social Media
- Send out Invoices
- Generated and managed weekly reports on guest services operations to identify process improvement areas and track key performance metrics.
GUEST SERVICE SUPERVISOR
REUNION RESORT
07.2011 - 03.2020
- Provide support to service professionals
- Control inventory and generate PO’s
- Correspond with Members and guests to meet demands and special requests
- Process bi-weekly payroll
- Processed 100+ guest arrivals and departures daily, ensuring timely payments
- Efficient communicate across departments
WELCOME CENTER SUPERVISOR
WESTGATE LAKES RESORT
05.2006 - 07.2011
- Build and maintain healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increasing business
- Solve all major customer conflicts and queries that subordinates were not able to solve
- Create weekly schedule
- Promote and sell tickets to area attractions
Education
High School Diploma -
Cypress Creek High School
01.2005
Skills
- Proficient in Microsoft Office, ADP, Omniforms and Jonas
- Payroll processing
- Relationship management
- Business operations management
- Client relationship management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Time management
- Attention to detail
- Verbal and written communication
Awards
Guiding Principle Awards Nomination- 2013, 2016 & 2017, Guiding Principle Awards Winner 2014
Timeline
OWNER & OPERATOR
ELYSIAN BEAUTY
03.2020 - 10.2024
GUEST SERVICE SUPERVISOR
REUNION RESORT
07.2011 - 03.2020
WELCOME CENTER SUPERVISOR
WESTGATE LAKES RESORT
05.2006 - 07.2011
High School Diploma -
Cypress Creek High School