Corly Jepperson
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Railroad Conductor
Rio Tinto Kennecott
07.2023 - Current
- Recorded logs of train car destinations and contents.
- Performed air brake and electrical connection coupling.
- Communicated through various methods to conduct train movement.
- Prepared forms, required reports, switch lists and train orders daily.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Negotiated and directed train and rail cars movement.
- Inspected train in motion and stationary to determine proper functionality.
- Performed daily inspections on switches.
- Cut, switched and supervised loading and unloading of railcars.
Construction Laborer
Whitakers Construction
10.2021 - 04.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Customer Service Representative
Sun Sage Floral
05.2018 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Pop N' Pins Alley
01.2018 - 06.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Preston High School
Preston, ID05.2021
Skills
- Overseeing Community Relations
- Directing Performers
- Setting Tempos
- Promoting Events
- Maintaining Facilities
- Maintaining Equipment
- Brake Repairs
- Schedule Management
Timeline
Railroad Conductor
Rio Tinto Kennecott
07.2023 - Current
Construction Laborer
Whitakers Construction
10.2021 - 04.2022
Customer Service Representative
Sun Sage Floral
05.2018 - 12.2021
Customer Service Cashier
Pop N' Pins Alley
01.2018 - 06.2021
High School Diploma -
Preston High School
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