Cormac Daly

• Led cross-functional initiatives that streamlined processes, significantly reducing operational costs and enhancing service delivery.
• Led cross-functional initiatives that streamlined processes, significantly, reducing operational costs and enhancing service delivery.
• Demonstrated adaptability in dynamic environments by embracing change and adjusting strategies promptly.
• Analyzed market trends and competitive data for informed pricing strategies.
• Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.

• Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
• Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
• Conducted process audits to identify areas for improvement and implemented best practices.
• Managed departmental budgets by analyzing expenditures and reallocating resources for maximum impact.

• Processed all guest check-ins, activated room keys and secured valid payments.
• Trained new team members on room controlling procedures, fostering a positive work environment.
• Coordinated with maintenance teams on necessary repairs or improvements, keeping rooms in optimal condition for guest comfort.
• Managed room inventory effectively to minimize overbooking situations.
• Assisted revenue management in identifying high-demand periods, adjusting pricing strategies accordingly for maximum profitability.

Leader in Development program which incorporated management roles in three operational departments:

• Front Office Manager:
  - Handling guest opportunities and service recovery
  - Scheduling for Bellman, Front desk agents and Concierge employees
  - Disciplinary action following union policies carried out on employees
• Housekeeping Operations Manager:
  - Supervised rooms over 4 -7 floors daily
  - PM Manager responsible for ensuring all C/O rooms get turned to
  clean for arrivals in a timely manner
• Food and Beverage Outlet Manager:
  - Managed 5 F&B outlets
  - Handling guest opportunities and service recovery
  - Managed employee payroll on a weekly basis

As part of Highgate's management training program, I embarked on a 4 month internship with management responsibility in Engineering, Front Office and Housekeeping departments.

• Opportunity to receive managerial experience at a 1300 room property.
• Gained valuable knowledge on how a union property operates.

12-month internship at Le Royal Hotel Luxembourg as part of my hospitality degree,

• Became fluent in French through immersive interactions with guests and staff.
• Gained hands-on experience across multiple departments, including Front Office, In Room Dining, Bar, and Fine Dining Restaurant, developing strong customer service, communication, and organizational skills.