Cormac Laybourn
Lewiston,ID
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Smart and personable Lab Technician with top-notch abilities in sample collection, classification and analysis. Extensively trained in wide range of techniques and equipment. Dedicated to best-in-class and reliable work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Line Assembler
Vista Outdoor
Lewiston, ID
04.2023 - 08.2023
- Inspected finished products for defects and conformance to quality standards.
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
- Performed routine maintenance on production machinery and equipment.
- Worked with team members to ensure the timely completion of projects.
- Organized work area and ensured cleanliness at all times.
- Maintained accurate records of inventory levels, production schedules, and other related data.
- Followed safety protocols while operating machinery and working with hazardous materials.
- Monitored production processes, ensuring efficiency and accuracy of output.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Loaded raw materials into machines for processing tasks.
- Assembled component parts of items and completed hand-finishing of final products.
Customer Service Representative
Dairy Queen Grill & Chill
Lewiston, ID
11.2021 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lab Technician
Lewis-Clark Terminal Inc.
Lewiston, ID
06.2020 - 08.2022
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Calibrated laboratory instruments according to manufacturer's specifications.
- Provided technical guidance and training to new lab technicians.
- Troubleshot instrument malfunctions and made necessary repairs.
- Performed regular inspections on all equipment to ensure proper functioning.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Supported cleanliness and health standards to foster safe and effective sample analysis.
Education
High School Diploma -
Lewiston High School
Lewiston, ID06-2023
Skills
- Product Knowledge
- Data Collection
- Data Entry
- Information Security
- Complaint Resolution
- Critical Thinking
- Documentation
- Sample Preparation
- Gel Electrophoresis
- Laboratory Safety Protocols
- Laboratory Instrumentation
Affiliations
- I play golf as well as working on vehicles
- I enjoy some outdoors activities
- I normally volunteer my time to those who are in need.
Languages
English
Native/ Bilingual
Accomplishments
- I been awarded a silver medal in Best In category in the ISEF (Idaho Science and Engineering Fair)
- Built a and coded a small production line.
Certification
- Valid driver's license
Timeline
Line Assembler
Vista Outdoor
04.2023 - 08.2023
Customer Service Representative
Dairy Queen Grill & Chill
11.2021 - 03.2023
Lab Technician
Lewis-Clark Terminal Inc.
06.2020 - 08.2022
High School Diploma -
Lewiston High School
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