Porsha Noell
Greensboro,NC
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Also, I am a versatile Assembly Line Worker knowledgeable about quality checks, finishing work and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use.
Overview
9
9
years of professional experience
Work History
Line Assembler
Gilbarco
Greensboro, NC
01.2022 - Current
- Assembled components of automotive parts according to specifications.
- Inspected finished products for defects and conformance to quality standards.
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
- Maintained accurate records of inventory levels, production schedules, and other related data.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Monitored production processes, ensuring efficiency and accuracy of output.
- Repaired damaged parts using appropriate tools and techniques.
- Completed daily reports documenting production activities accurately.
Customer Service Representative
Apple
Greensboro, NC
06.2019 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assist customer with installing equipment.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Cashier
Foodlion Grocery Store
Greensboro, NC
06.2018 - 05.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Bank deposits
- Night shift drawer counting
Line Assembler
Honda
Graham, NC
12.2017 - 05.2018
- Assembled components of automotive parts according to specifications.
- Monitored production processes, ensuring efficiency and accuracy of output.
- Inspected finished products for quality assurance purposes.
Customer Service Representative
Conduit Global Call Center
McLeansville, NC
06.2015 - 11.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided technical support to customers via phone, email, and chat.
- Diagnosed system errors and performed troubleshooting steps.
Education
Some College (No Degree) - Biology
Bennett College For Women
Greensboro, NCSkills
- Product Knowledge
- Consultative Sales
- Inbound and Outbound Calling
- Call Management
- Quality Inspections
- Hand Tools Proficiency
- Workplace Safety
- Machine Operation
- Product Assembly
- Product Inspection
Timeline
Line Assembler
Gilbarco
01.2022 - Current
Customer Service Representative
Apple
06.2019 - 10.2021
Customer Service Cashier
Foodlion Grocery Store
06.2018 - 05.2019
Line Assembler
Honda
12.2017 - 05.2018
Customer Service Representative
Conduit Global Call Center
06.2015 - 11.2017
Some College (No Degree) - Biology
Bennett College For Women
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