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CORMELIA CASTILLO
Tempe,AZ
Work Preference
Summary
Operations leader with proven expertise in budget management and team supervision. Skilled in strategic planning and process optimization, resulting in enhanced efficiency and inclusivity. Successfully implemented initiatives that foster organizational growth and strengthen community engagement.
Overview
28
28
years of professional experience
Work History
Business Administrator
FMYN Wassaja Memorial Health Center
Fort McDowell, AZ
06.2006 - 06.2022
- Overseeing programs and projects, facilitating community outreach, managing pharmacy services, and addressing behavioral health, community health, and clinical services.
- Supervised up to 20 employees.
- Budget Management: constructed, monitored, managed, reconciled, reported, and closed out both grants and tribal budgets; handled up to 5 budgets and was responsible for accurate accounting for each budget.
- Grant Management: researched, initiated, completed, managed, monitored, reconciled, reported, and closed out grants; handled up to 3 grants and collaborated with other departments as needed for reporting requirements.
- Contract Management: initiated, implemented, monitored, managed, renewed, or terminated contracts with different organizations, including health plans, staffing, maintenance, repair, compliance, supplies, equipment, etc.
- Revenue Cycle Management: managed, monitored, and reconciled medical coding, medical billing, credentialing, privileging, and compliance training with the appropriate staff; tracked trending billing updates for tribes.
- Training: compliance training (i.e., HIPAA, FWA, accreditation), health plan training, safety training, revenue, etc.
- Credentialing and Privileging: initiated, collaborated, and completed medical professional credentialing and privileging processes for both health plans and clinical privileging.
- Procurement management: initiated, collaborated, monitored, managed, and completed all large and small supply and equipment purchases.
- Finance management: managed, monitored, reconciled, and reported expenditures related to credit card, petty cash, cashier checks, purchase orders, and invoices; worked with Finance as needed for accurate reporting.
- Strategic Planning: participated, initiated, monitored, managed, and updated goals, objectives, studies, and development as needed; worked with committees, health board, directors, leadership, and staff as needed.
- Policy Management: developed, updated, reviewed, and monitored policies and procedures regarding accreditation, compliance, personnel performance, quality improvement, safety, training, etc.
- Indian Health Service affiliation: managed, monitored, reviewed, reconciled, and reported on programs like Purchase/Referred Care, contract funding, training, grant reporting, survey, medical coding, eligibility, etc.
- Event Planning: researched, collaborated, budgeted, contracted, coordinated, set up, and cleaned up events sponsored by a healthcare facility (i.e., health fair, fun run, lunch and learn, breast cancer awareness, etc.)
- This position encompasses multi-functional operational and management responsibilities, with a primary focus on the stakeholders of a tribal healthcare clinic.
- Professional Collaboration
- Interprofessional and Community Engagement
- Travel Administration
- Quality Improvement
- Data Management
- Report Administration
- Human Resources
- Compliance and Audits
- Project/Program Management
- Patient Registration/Scheduling
- Research
- Donation Solicitation
- Advisor
- Presentations (in person)
- File Management
- Communication (Written/Oral)
- Supply Chain Management
- Clinic Liaison / Representative
- Patient Advocate
- Forecasting/Analysis
Personnel Analyst II
FMYN Human Resources Department
Fort McDowell, AZ
07.2001 - 06.2006
- Appointed Acting Human Resources Director; conducted performance evaluation, work hours approval, leave request review, general staff meeting, counseling, resolved personnel issues, advised on personnel actions (promotion, retention, disciplinary, merit increases); worked with department directors, tribal leadership, committees, legal, brokers, consultants, agencies, etc.
- Supervised up to 10 employees.
- Personnel File Management: filed, reviewed, processed, organized, verified, and maintained personnel documents.
- Recruitment: job evaluation (work chart, classification, salary, duties, regulation compliance), job description (created, reviewed, revised), job posting (internal/external advertising), job fairs (planned, executed, monitored); applicant engagement (networked, field inquiries)
- Selection/Interviewing: application review and selection, panel interview (coordinated, scheduled, monitored, hosted), applicant engagement (decision rendered, fielded questions).
- Onboarding: orientation (coordinated, scheduled, hosted, presented, monitored, fielded questions), workplace tour/ meet-and-greet (coordinated, scheduled, hosted), documentation (retrieved, reviewed, verified, coordinated, managed)
- Benefit Management: administered, maintained, monitored, analyzed, reported, and terminated benefits (medical, dental, vision, retirement, pension, LTD, STD, FMLA, workers’ compensation, life insurance, flexible spending account, etc.); worked with brokers and plan carriers on issues and terms of the benefits.
- Event Planning: coordinated, advertised, monitored, managed, hosted, and completed events (employee appreciation, annual benefits enrollment, new hire orientation, service award, holiday party, toy drive, tribal celebrations, job training, and education).
- Policy Management: developed, updated, reviewed, and monitored policies and procedures.
- Grievance: coordinated, scheduled, hosted, monitored, recorded, counseled, and completed employee grievances (conflict mediation, personnel actions, exit interviews, appeal hearings), fielded inquiries, and filed occurrences per policy.
- Outboarding: exit interviews (scheduled, coordinated, conducted, recorded, counseled, fielded questions), benefits termination, final payout (coordinated, managed, completed), company equipment (retrieved, recorded, inspected, documented), fielded questions.
- Training: benefits, staff development, safety, talent acquisition, personnel policy, procedures.
- Reporting: initiated, researched, completed, reviewed, updated, managed, monitored reports (census, audits, benefit plan year, service awards, termination, new hire, performance review, salary survey, etc.)
- Position focused on multifaceted operational and management responsibilities, emphasizing human resources, educational initiatives, and benefits administration.
- Contract Management
- Job/Salary Classification
- Donation Solicitation
- Project Management
- Quality Improvement
- Communication (written/oral)
- Networking
- Summer Youth Training and Employment Program
- Professional Collaboration
- Tribal Employee Rights Ordinance (TERO) Program Administration
- Data Management
- Community Outreach
- Retirement Benefit Committee
- Problem Solving
- Customer Service
- Community Career Development
- Medical Trustee Committee
- HR Liaison
- Compliance and Audits
Training Operations Manager
Computer Management Technologies
Tempe, AZ
08.2000 - 06.2001
- Managed Prometric/Sylvan Testing Centers, ensuring integrity and smooth operation of testing processes while supporting students and professionals in achieving certification goals.
- Executed operational tasks to support educational initiatives and facilitate placement of consultants in the Information Technology sector.
Office Manager
The Marant Group LLC
Phoenix, AZ
10.1999 - 08.2000
- This role encompasses a multi-functional administrative position dedicated to providing support for contract consultants operating within the information technology sector.
Senior Administrative Assistant
Romac International Inc.
Phoenix, AZ
08.1998 - 10.1999
- I have been designated as an Assistant Office Manager at the designated work site location.
- The role encompasses a multi-functional administrative position that predominantly focuses on facilitating staff placements and managing client contracts.
Administrative Assistant III
University of New Mexico General Library
Albuquerque, NM
02.1994 - 05.1998
- Supported Director of Development and Public Affairs by coordinating fundraising initiatives for campus-wide library system, enhancing donor engagement and outreach.
Education
Doctorate - Behavioral Health Management
ARIZONA STATE UNIVERSITY
Tempe, AZ05-2027
Master of Science - Health Administration
GRAND CANYON UNIVERSITY
Phoenix, AZ10-2022
Bachelor of Arts - Communications, Political Science
UNIVERSITY OF NEW MEXICO
Albuquerque, NM05-1998
Skills
- Accountability
- Leadership
- People Management
- Process Improvement
- Strategic Planning
- Effective Communication
- Conflict Resolution
- Solution Focused
- Organized
- Time Management
- Multitasking
- Critical Thinking
- Inquisitive
- Resourceful
- Collaborative
- Team/Group Partnership
- Self-Directed
- Motivated
- Goal-oriented
- Adaptable/Flexible
- Willingness to Learn
- Stress Management
- Positive Management Style
- Effective Listening
- Interpersonal Skills
- Open-minded
- Diversity Inclusive
- Conscientious
- Approachable
- Reliable
- Confident
- Intuitive
- Patient
- Fair Assessment
- Mentoring
- Process Improvement
- People Management
- Service Oriented
- Fair Assessment
Awards
- Arizona Department of Public Safety, Level 1 Fingerprint Clearance Card
- Institute for Healthcare Improvement (IHI), Basic Certificate in Quality and Safety, 10/01/23
- Indigenous Leadership Academy, American Indian Policy Institute, Arizona State University, Certificate of Completion, 11/01/22
- Alpha Chi National College Honor Society, Grand Canyon University, 10/01/22
Degree
Master of Healthcare Administation
Experience Summary
28+ years of interpersonal and community engagement
28+ years of professional collaboration
28+ years of professional communication skills (written/oral)
27 years of event planning
24 years of data management
24 years of report administration
24 years of financial management
23 years of human resources
23 years of workforce professional development training
23 years of policy development and administration
22 years of supervisory experience
21 years of compliance administration
18 years of procurement administration
17 years of grant management
17 years of travel administration
17 years of budget development and administration
17 years of contract management
16 years of medical billing management
16 years of credentialing and privileging administration
16 years of strategic planning administration
16 years of continuous quality improvement
10 years of project management
10 years of donation solicitation
7 years of benefits administration
5 years of marketing
5 years of fundraising
5 years of research skills
Timeline
Business Administrator
FMYN Wassaja Memorial Health Center
06.2006 - 06.2022
Personnel Analyst II
FMYN Human Resources Department
07.2001 - 06.2006
Training Operations Manager
Computer Management Technologies
08.2000 - 06.2001
Office Manager
The Marant Group LLC
10.1999 - 08.2000
Senior Administrative Assistant
Romac International Inc.
08.1998 - 10.1999
Administrative Assistant III
University of New Mexico General Library
02.1994 - 05.1998
Doctorate - Behavioral Health Management
ARIZONA STATE UNIVERSITY
Master of Science - Health Administration
GRAND CANYON UNIVERSITY
Bachelor of Arts - Communications, Political Science
UNIVERSITY OF NEW MEXICO