Cornee' Milligan
Florida Department of Children and Families
Jacksonville,United States
1
Certification
17
years of professional experience
Seasoned criminal justice professional with over 20 years in criminal justice and banking fraud investigations. Expert in conducting complex investigations, analyzing evidence, and preparing comprehensive reports. Proven skills in interviewing, identifying fraud, and managing sensitive matters while upholding the integrity of investigative processes.
Work History
Child Protective Investigator
2 Years 2 Months- Investigate child abuse, neglect, and abandonment allegations through interviews, records review, and home visits.
- Assess immediate safety risks and developed protective plans to ensure child welfare.
- Document case findings in Florida Safe Families Network and maintained accurate investigative records.
- Coordinate with law enforcement, schools, medical providers, and community partners on complex cases.
- Interview children, caregivers, relatives, and collateral sources to verify information and identify safety concerns.
- Prepare detailed investigative reports and present findings for dependency and judicial proceedings.
- Apply state statutes, policy, and child protection protocols to determine service recommendations.
- Assess the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child's safety and wellbeing.
- Prepare legal shelter petitions and other court documents for legal staffing.
Customer Care Fulfillment Consultant
9 Years 6 Months- Strive for first contact resolution.
- Served as subject matter expert, assisting employees in problem-solving and addressing complex work-related issues.
- Act as a subject matter expert while assisting employees in solving problems and helping with complex work related matters.
- Partner with Gap Administrators as well as dealerships to ensure the customers GAP refund is processed within the turn around time effectively.
- Pursued immediate resolution of customer inquiries during first contact to enhance service efficiency.
- Take the lead with special projects, team meetings, as well as escalations for GAP refunds.
- Partner with Gap Administrators as well as dealerships to ensure the customers GAP refund is processed within the turnaround time effectively.
- Independently handled customer inquiries, including escalations via inbound phone calls.
Escalations Specialist
4 Years 2 Months- Maintain up-to-date knowledge of product and service changes.
- Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promote superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Enhance productivity levels by anticipating needs and delivering outstanding support.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained a detailed database to develop promotional sales.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
Criminal Justice Internship
3 Months- Assist coworkers and staff members with special tasks on a daily basis.
- Establish administrative work procedures to track staff daily tasks.
- Observe, learn, and retain the International Radiotelephony Spelling Alphabet
- Observe strict confidentiality guidelines to properly secure information and data.
- Accompany several patrol officers on their patrols and observe actions and responses to a range of calls and or situations.
- Keep a detailed log of events witnessed and knowledge gained throughout internship.
Education
Bachelor of Science - Criminal Justice
Skills
Child Safety Assessment
Abuse investigation
Case Review
Case documentation
Child welfare laws
Crisis situations
Conducting interviews
Detail Oriented
Problem Solving
Decision Making
Critical Thinking
Verbal communication
Leadership
Accomplishments
Received Employee of the Month May 2026.
Certification
- Certified Child Protective Investigator , Florida Department of Children and Families -2 years.
Timeline
Child Protective Investigator
Florida Department of Children and Families
08.2024 - CurrentRead More
Customer Care Fulfillment Consultant
Ally Financial
01.2016 - 07.2025Read More
Escalations Specialist
Citibank
11.2011 - 01.2016Read More
Criminal Justice Internship
Jacksonville Sheriff's Office
05.2009 - 08.2009Read More
Purdue University
Bachelor of Science from Criminal Justice
Read More