Cornelius Atemoneke
Oklahoma City,OK
Summary
Tier 2 IT Support Specialist with 5 years of experience offering outstanding support to users of various levels. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Chickasaw Nation Industries
Tinker AFB, OK
02.2022 - Current
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Analyzed code to assist support team in finding solutions and workarounds to problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
Desktop Support Technician
Apex Systems
Oklahoma City, OK
07.2021 - 05.2022
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Learned and implemented new software testing procedures.
- Worked with various systems, software and peripherals and various types of games.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and group policies.
- Enhanced helpdesk ticketing system, resulting in 100% reduction in support call turnaround time.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Learned and implemented new software testing procedures
Desktop Support Technician
Moving Oklahoma Forward
Oklahoma City, OK
03.2018 - 02.2021
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Obtained and evaluated information about new systems, peripherals, and software technology.
- Purchased, set up, and installed new computers.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up workstations for employees.
- Increased sales by educating prospects on products and services' benefits compared to competitors.
Education
Associate of Science - Cyber Security
Mid-Del Technology Center
Midwest City, OK03.2021
Skills
- End-User Account Management
- New System Deployment
- Data Transfer Best Practices
- Ticketing System Oversight
- Software diagnosis
- Desktop support
- Hardware and Software Repair
- Troubleshooting Network Issues
- Hardware Evaluation
- Computer System Diagnostics Software
- Remote Technical Support
- Software Patches
- Equipment Maintenance
- Windows server and VMware
Certification
- CompTIA Security +
- Microsoft Azure Administrator
- Microsoft Azure Fundamentals
Timeline
Tier 2 Technical Support Specialist
Chickasaw Nation Industries
02.2022 - Current
Desktop Support Technician
Apex Systems
07.2021 - 05.2022
Desktop Support Technician
Moving Oklahoma Forward
03.2018 - 02.2021
Associate of Science - Cyber Security
Mid-Del Technology Center
- CompTIA Security +
- Microsoft Azure Administrator
- Microsoft Azure Fundamentals
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