Cornelius Fray
Wake Forest,NC
Summary
Detail-oriented IT Technician with expertise in network troubleshooting, software installation, and hardware maintenance. Delivered enhanced system functionality through efficient problem-solving and user support. Experienced in installation, configuration, and network diagnostics, driving improved reliability and user satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
lead It technician
Futra Solutions Inc
Sarasota, Florida
10.2024 - Current
- Configured servers, routers, and switches, facilitating seamless operational deployment and connectivity across the network.
- Executed installation and configuration of hardware/software for client systems, enhancing system reliability and increasing user satisfaction.
- Installed operating systems on various platforms, including Windows 7-10 and Linux distributions, ensuring broader system compatibility.
- Resolved hardware issues through component replacement, restoring functionality and reducing downtime.
- Installed wireless networks in various environments, optimizing coverage and connectivity.
- Performed minor repairs to maintain equipment functionality and reliability. to hardware and peripherals to maintain performance.
- Configured audio-visual equipment to ensure clear presentations and seamless meetings.
- Programmed remote controls to enhance user experience with audiovisual systems.
Lead DAS Technician
Mobile Communications America
Raleigh, US
06.2024 - Current
- Diagnosed operational issues through evaluations, proposing solutions that improved system reliability.
- Ensured equipment integrity through regular maintenance checks and timely repairs.
- Analyzed manufacturers' schematics to troubleshoot repairs effectively, minimizing downtime.
- Performed inspections and tests on machinery to uncover malfunctions promptly.
- Documented service actions in detailed reports, ensuring accurate records for future maintenance and troubleshooting.
- Coordinated with clients and sales staff on service requests and scheduling, improving responsiveness to customer needs.
- Streamlined material organization to enhance workflow. to streamline workflow and efficiency. and tracked inventory logs to ensure accurate stock levels for all hardware and software systems comprehensively.
- Safely operated forklifts, pallet jacks, and loading machines to transport materials efficiently.
Senior Lead Technician
Capital Telecom Services
, US
10.2022 - 04.2024
- Executed troubleshooting and maintenance on complex systems, restoring functionality and reducing downtime.
- Executed installation and maintenance of telecommunications systems, enhancing performance and reliability for end users.
- Trained junior technicians on equipment operation and maintenance methods, fostering skill development and team competency.
- Verified technical documentation accuracy against system specifications to support effective installations.
- Evaluated systems for compatibility with new upgrades or modifications in software.
- Ensured team compliance with safety protocols through active oversight.
- Addressed customer complaints promptly, reinforcing service standards and fostering customer loyalty.
- Documented daily data transactions for review, problems encountered, and solutions implemented.
Lead Fiber Optic Technician
Prince Telecom for google fiber
, US
10.2020 - 10.2022
- Executed installation, splicing, and testing of fiber optic cables, ensuring compliance with industry standards and optimal system performance.
- Utilized standard and specialized tools for installation, verifying operational accuracy through thorough testing.
- Analyzed test data to verify functionality of fiber optic systems.
- Resolved defects by adjusting, repairing, or replacing faulty components.
- Assisted in designing layouts and systems for new installations based on customer needs.
- Cultivated customer relationships, improving satisfaction and streamlining installation processes for timely project completion.
- Generated detailed reports on installations and repairs, reinforcing service quality and ensuring compliance with regulatory standards.
- Installed, maintained, and repaired security alarms and devices, ensuring system reliability and customer safety.
Security System Installer
CPI Security
, US
09.2016 - 04.2020
- Executed security system installations in residential and commercial environments, ensuring optimal functionality and high client satisfaction.
- Engaged with clients to identify specific security needs, customizing solutions to enhance safety and meet those requirements.
- Performed site assessments to determine requirements for security system installations, delivering tailored and effective solutions.
- Addressed service calls, troubleshooting issues with installed systems to restore functionality and maintain client trust.
- Adhered to building standards during unit installations to uphold code compliance.
- Ensured tools and equipment were maintained for peak performance and safety compliance.
- Oversaw inventory management of necessary supplies and tools for efficient job completion.
- Prepared sites by removing existing systems and fixtures prior to new installations.
Satellite Installation Technician
Mastec Advanced Technology
, US
05.2015 - 08.2016
- Conducted site surveys to determine optimal satellite dish placement, resulting in precise installations.
- Installed satellite systems across various locations, ensuring compliance with safety regulations for optimal user safety.
- Tested signal strength post-installation to guarantee quality performance.
- Performed maintenance and repair on existing satellite systems.
- Applied hand tools and power tools for precision in installations and repairs.
- Configured remote controls for satellite systems, ensuring proper functionality. for satellite systems, ensuring functionality and user satisfaction. per customer specifications.
- Explained system operations to customers during consultations, enhancing user understanding and satisfaction.
- Trained junior technicians on installation standards and safety protocols, enhancing team competency and compliance.
Education
Bachelors degree - computer science
Elizabeth City State University
Elizabeth City, NC04-2015
High school or equivalent -
Wake Forest Rolesville Highschool
Wake Forest, NC06-2010
Skills
- Telecom infrastructure support
- Telecommunications maintenance
- LAN/WAN management
- Installation and configuration expertise
- Hardware installation proficiency
- Network troubleshooting
- System diagnostics
- Effective troubleshooting abilities
- Java programming
- HTML development
- Microsoft Office expertise
- Prioritization and planning
- Deadline management
- Written and verbal communication
- Customer engagement
Hobbies and Interests
- Being a service to the community with my lodge brothers of Free Masonry
- reading
- outdoor activities
- learning new trades
- love seeing new places and meeting new people
Certification
- OSHA 10 certified
- OSHA 30 certified
- Hazmat certification
- RF certification
- First Aid/AED/CPR
Timeline
lead It technician
Futra Solutions Inc
10.2024 - Current
Lead DAS Technician
Mobile Communications America
06.2024 - Current
Senior Lead Technician
Capital Telecom Services
10.2022 - 04.2024
Lead Fiber Optic Technician
Prince Telecom for google fiber
10.2020 - 10.2022
Security System Installer
CPI Security
09.2016 - 04.2020
Satellite Installation Technician
Mastec Advanced Technology
05.2015 - 08.2016
Bachelors degree - computer science
Elizabeth City State University
High school or equivalent -
Wake Forest Rolesville Highschool