Cornelius Gray
Mentor
Modesto,CA
Summary
Mentor Specialist with a decade of experience in educational program development and management, demonstrating a strong proficiency in Salesforce and effective team leadership. Skilled in creating individualized educational transition plans and integrating wellness into mentorship, which has significantly improved student engagement, GPA, and retention rates. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
6
6
Certification
Work History
Mentor Specialist
Improve Your Tomorrow
01.2023 - Current
- Spearheaded individualized educational transition plans, bolstering program engagement
- Support programming overseeing enrichment activities, homework assistance, and Leadership Development
- Managed comprehensive program calendar, aligning with annual goals for optimal efficiency
- Proficient in Salesforce, ensuring data integrity and effective tracking
- Pioneered holistic student support, integrating wellness into mentorship, fostering overall student wellbeing
- Successfully met program's annual goals, including GPA, engagement, and retention, demonstrating effective leadership
- Led a team to exceed student mentorship targets by 20%, improving engagement and success rates
- Provided guidance on stress management and grounding techniques to reduce overwhelm.
- Advocated for students to access available resources.
- Created a peer support network, increasing student resilience and promoting a positive learning environment.
- Monitored behavior and reported any incidents to appropriate personnel.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
IT Support Technician
Crosslink Professional Tax Solutions
12.2022 - 12.2022
- Field incoming help requests from end users via telephone, chat, and tickets in a professional manner
- Assist with onboarding of new users and provide help desk support to resolve problems to the customer's satisfaction
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
- Track and document the help desk request problem-solving process, including all successful or unsuccessful decisions and actions taken through to the final resolution
- Test fixes to ensure problems are adequately resolved.
Customer Service Lead
GoCo Consultants (Part Time)
02.2022 - 12.2022
- Assisting customers, answering questions, resolving problems, and providing information about products and services
- Managing a team of Customer Associates ensuring they provide excellent customer service to our customers
- Directly interacting with customers to answer questions about products or services
- Organizing and conducting training sessions for new employees on company policies and procedures.
Production Associate/Forklift Driver
Tesla Power Plant
09.2020 - 05.2022
- Transporting Tesla car parts and material items throughout the Tesla facility warehouse
- Unloading and loading material for delivery and move material to various storage areas throughout the Tesla warehouse
- Training on a variety of assembly-line tasks to assist with production of Tesla vehicles
- Operation of robotics designed to assemble parts, provide equipment for the manufacturing and production of Tesla vehicles
- In charge of ensuring the quality control, monitoring packaging and shipping of product.
Recreation Leader
City of Oakland
06.2014 - 06.2020
- Studio One Art Center - Team lead duties include directing staff on daily logs, activities, and coordinating Cultural Art Program Afterschool Art Programs, Free Summer Movies, Recreation, and an ever-changing array of classes designed by Instructors
- Responsible for the safekeeping of children 6-12 years old in the program
- Lead Staff Members on projects and group activities
- Incorporate knowledge of therapeutic concepts and methods for determining appropriate recreation therapy services for psychiatric and chemically dependent patients
- Demonstrate the mental and physical ability to handle a problem with all ages of kids and create a safe and welcoming environment for all kids
- Fostered a safe, welcoming environment, guiding staff in engaging activities for children with various needs
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
Education
College in Computer Networking - Computer Networking
Diablo Valley College
Pleasanton, CA12.2023
High school diploma -
Oakland Military Institute, College Preparatory Ac
Oakland, CA06.2014
Skills
- Desktop Support
- IT Support
- Technical Support
- Team Management
- Operating Systems
- Manufacturing
- Help Desk
- Leadership
- Communication Skills
- Team Development
- Serving
- Salesforce
- Network Support
Certification
- Certification of First Aid for Mental Health, New Skills Academy, April, 2024
- Certification of Microsoft Powerpoint 2019/365, Earn and Excel, April, 2024
- Certification of Microsoft Teams, Earn and Excel, April, 2024
- Certification of Microsoft Word, Earn and Excel, April, 2024
- Certification of Positive Psychology, Efficient Coach, March, 2024
- Certification of Psychology, IAP Career College, February, 2024
Timeline
Mentor Specialist
Improve Your Tomorrow
01.2023 - Current
IT Support Technician
Crosslink Professional Tax Solutions
12.2022 - 12.2022
Customer Service Lead
GoCo Consultants (Part Time)
02.2022 - 12.2022
Production Associate/Forklift Driver
Tesla Power Plant
09.2020 - 05.2022
Recreation Leader
City of Oakland
06.2014 - 06.2020
College in Computer Networking - Computer Networking
Diablo Valley College
High school diploma -
Oakland Military Institute, College Preparatory Ac
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