Cornelius Woods
Uber Eats
Las Vegas,NV
13
years of professional experience
Results-driven IT Specialist with extensive experience in IT operations and project coordination, including company-wide OS migration. Delivered improvements in inventory management and end-user support by leading technical teams and leveraging tools such as ServiceNow and Active Directory. Accomplished Route Sales Representative focused on meeting customer needs through effective order handling, precise shipment verification, and proactive resolution of customer issues.
Work History
Uber Eats Driver
1 Year 9 Months- Retrieved orders from restaurants, verifying item accuracy and special instructions before departure.
- Delivered meals promptly while maintaining food quality, safety, and customer satisfaction standards.
- Navigated optimized delivery routes using app-based dispatch instructions and real-time navigation tools.
- Communicated professionally with merchants and customers to resolve pickup, drop-off, and order issues.
- Managed multiple active orders efficiently while prioritizing timing and delivery sequence.
- Delivered orders to customers to drive full satisfaction.
MEMBER SERVICES REPRESENTATIVE
10 Months- Responded to member inquiries promptly
- Handled phone calls, emails, and text messages, facilitating timely member support
- Supported members with billing, vacation booking, and complaint resolution
TECHNICAL SUPPORT SPECIALIST
2 Months- Configured computer systems for new employees, ensuring seamless account setup and software installation.
- Managed daily inventory to maintain equipment availability and support operational readiness.
- Provided user support and resolved issues through the ServiceNow platform, enhancing user satisfaction.
PROJECT COORDINATOR/PROCUREMENT SPECIALIST
4 Years 8 Months- Coordinated company-wide migration from Windows 7 to Windows 10, achieving seamless transition with minimal downtime for end users.
- Streamlined new employee onboarding by setting up computers, creating accounts, and installing necessary programs to enhance operational efficiency.
- Developed and maintained an inventory tracking system for IT assets.
- Managed flow of incoming and outgoing hardware, and documented computer deployment procedures.
- Provided comprehensive end user support.
- ServiceNow ticketing system, and facilitated testing and distribution of computer deployment installation packages.
TECHNICAL SUPPORT SPECIALIST
4 Years- Delivered technical support and performed minor repairs on hardware and software, maintaining operational excellence for peripherals and computer systems.
- Provided technical support and minor repairs to hardware and software, ensuring operational excellence for peripherals and computer systems.
- Diagnosed and resolved network issues, documented IT transactions, and configured equipment for optimal employee use.
Education
B.S. - IN INTERNATIONAL MANAGEMENT
Skills
Microsoft Office proficiency
Active Directory management
Computer imaging
Android and iOS configuration
SCCM management
Collaboration
Customer Relationship Management
Logistics Coordination
Proficient in Use of SolarWinds and ServiceNow
SAP expertise
Team leadership and training
Adaptability
Communication
Teamwork
Able to Lead
Train and Work with a Team
Teamwork and collaboration
Traffic Navigation
Timeline
Uber Eats Driver
Uber Eats
01.2025 - 10.2026Read More
MEMBER SERVICES REPRESENTATIVE
HILTON GRAND VACATIONS
05.2023 - 03.2024Read More
TECHNICAL SUPPORT SPECIALIST
ACL DIGITAL (ERNST & YOUNG)
09.2022 - 11.2022Read More
PROJECT COORDINATOR/PROCUREMENT SPECIALIST
ALLIED DIGITAL (LAM RESEARCH)
10.2017 - 06.2022Read More
TECHNICAL SUPPORT SPECIALIST
MENLO COLLEGE
11.2013 - 11.2017Read More
MENLO COLLEGE
B.S. from IN INTERNATIONAL MANAGEMENT
Read More