Cornelius Joseph C. Nauta
Army
El Paso,TX
13
years of professional experience
Customer Service Representative with experience in customer inquiries, sales floor support, and safety checks in busy retail and warehouse settings. Resolves 21-35 customer inquiries per shift, de-escalates upset customers, and keeps merchandise organized to company and FIFO standards. Maintains calm service under strict deadlines and emergency call-out demands.
Work History
94E Radio Equipment Reapairer
3 Years 8 Months- Diagnosed and repaired mechanical systems on military vehicles, ensuring operational readiness.
- Conducted thorough inspections of equipment to identify maintenance needs and prevent failures.
- Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
- Trained junior personnel in repair techniques and safety protocols, fostering skill development.
- Implemented preventive maintenance schedules, reducing downtime for essential equipment.
- Maintained accurate records of repairs and maintenance activities for compliance audits.
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Promoted a positive work environment through respectful interactions with colleagues and clients alike while working on challenging repair projects together.
- Prevented potential safety hazards by adhering to strict guidelines for proper tool usage and maintenance procedures.
- Earned a reputation for reliability and professionalism by consistently meeting or exceeding expected turnaround times for repair projects.
- Assisted customers in understanding the nature of repairs required for their equipment, ensuring transparency and trust in the process.
- Improved equipment functionality by conducting thorough diagnostics and identifying necessary repairs.
- Enhanced customer satisfaction with timely and accurate repair services, maintaining a professional demeanor throughout the process.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Repaired and tested electronic circuit boards, wiring and components.
- Dismantled machines and equipment to remove defective parts.
- Repaired and maintained wide range of small and large appliances successfully.
- Worked with diverse types of weather and ground conditions.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
Customer Service Representative
7 Months- Customer Service Representative Duties: Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Continually monitored the sales floor and took appropriate action to ensure safety and quality service standards. Developed and maintained exceptional customer service standards. Organized and positioned product pallets in the warehouse. Organized sales floor and positioned products according to company standards as well as first in first out rule. Escalated customer satisfaction ratings by offering valuable insights to customers’ needs and expectations. Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Worked under strict deadlines and responded to service requests and emergency call-outs.
Card Dealer
3 Years 4 Months- Dealer Duties: responsible for all aspects of dealing with assigned games and assisting the Table Games Supervisor in tracking play and game observation. Greeted casino customers while providing friendly, excellent service to every guest. Performed all duties following the company policies and within the realm of the company’s Mission Statement. Acknowledged, greeted and conversed appropriately with customers who approach the Pit area. Dealt assigned games by delivering cards or assigned games pieces, determine winners and losers, collected and paid bets. Ensured game speed is comfortable for the Players but within the requirements of the company. Able to take directions from the Supervisor or other superiors. Protected the integrity of games through game protection and followed appropriate procedures.
Car Cleaner (Volunteer)
1 Month- Car Cleaner Duties: Cleaned exterior of vehicle area by hand, brush, and by operating washing equipment. Polished, dried, and cleaned vehicle windows, lights, windshields, mats, and exterior body manually. Vacuum shampoo, add air freshener, and clean vehicle interior. Determined requirement and added windshield fluid, gas, oil, water, and antifreeze. Performed basic maintenance check. Assisted with local automobile deliveries. Performed other job-related duties as assigned.
Freight Forwarder
2 Months- Freight Forwarder Duties: arranged routes and schedules, confirm details with carriers booking cargo space with carriers negotiating rates arranging insurance calculating weight, volume, and cost of goods to be moved, recording details on a computer system preparing quotations and invoices clearing goods through customs and arranging for any duties or taxes to be paid preparing contracts such as Letters of Credit advising clients about the arrangements that have been made carrying out general administrative tasks such as filing.
- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Managed freight booking processes using advanced logistics software to optimize shipping routes.
- Oversaw inventory management, maintaining accurate records of incoming and outgoing shipments.
Education
High School Diploma
Skills
Customer service
Communication skills
Attention to detail
Conflict resolution
Customer satisfaction
Quality assurance
Performance coaching
Shift coordination
Inventory control
Safety procedures
Team communication
Work prioritization
Opening and closing procedures
Timeline
94E Radio Equipment Reapairer
Army
10.2022 - 06.2026Read More
Customer Service Representative
AAFES
09.2020 - 04.2021Read More
Car Cleaner (Volunteer)
Rust Stop
07.2015 - 08.2015Read More
Card Dealer
Imperial Pacific International Holdings Limited
10.2014 - 02.2018Read More
Freight Forwarder
Triple B Forwarders
06.2013 - 08.2013Read More
Kagman High School
High School Diploma
Read More