Cornell Leak
Owings Mills
Summary
Dynamic Logistics Specialist with proven expertise at Spirit Airlines Inc. in optimizing inventory management and enhancing operational efficiency. Skilled in logistics analysis and team oversight, I successfully implemented streamlined processes that improved order fulfillment and reduced discrepancies, ensuring compliance and elevating customer satisfaction. Committed to safety and excellence in all logistics operations.
Overview
30
30
years of professional experience
Work History
Logistics Specialist
Spirit Airlines Inc.
Baltimore, MD
09.2023 - Current
- Managed inventory tracking systems to optimize stock levels and reduce discrepancies.
- Coordinated transportation schedules to ensure timely delivery of goods to various locations.
- Analyzed shipping data to identify cost-saving opportunities and improve logistics efficiency.
- Developed and implemented streamlined processes for order fulfillment, enhancing operational workflow.
- Conducted regular audits of logistics operations, identifying areas for improvement and implementing solutions.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Provided customers with status updates for tracked packages.
- Tracked and managed transfer paperwork such as packing lists.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Issued timely and accurate responses to both internal and external inquiries.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Front End Supervisor
Costco Wholesale Corp
Owings Mills, MD
11.2001 - 07.2024
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored team members on customer service excellence and operational procedures.
- Streamlined inventory management processes, enhancing product availability and organization.
- Led employee performance evaluations, fostering professional development and accountability.
- Implemented cost-saving measures through efficient resource allocation and waste reduction initiatives.
- Coordinated scheduling for staff, optimizing labor efficiency while maintaining service quality.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Analyzed sales data to identify trends, informing merchandising strategies and promotional efforts.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Implemented safety protocols for front end, ensuring safe shopping and working environment.
- Optimized merchandise displays at checkout area, enhancing impulse purchases and increasing sales.
- Improved customer checkout experience with introduction of faster, user-friendly payment systems.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Enhanced team morale and productivity by implementing weekly feedback sessions.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
Manufactured Housing Specialist
Lipton Group
Baltimore, MD
06.1995 - 06.2000
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Trained new staff on safety protocols and efficient stocking techniques.
- Conducted regular audits of stock to ensure accuracy and prevent discrepancies.
- Coordinated packaging operations to ensure timely fulfillment of customer orders.
- Inspected products for quality assurance before packaging, maintaining high standards.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Led initiatives to optimize packing layouts, reducing material waste significantly.
- Developed training materials to enhance team knowledge of safety regulations and protocols.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Implemented best practices for inventory management and stock organization.
- Streamlined workflow processes to reduce packaging time and improve productivity.
- Trained new team members on safe handling and packing procedures.
- Operated automated packing machinery to enhance efficiency in production lines.
Education
High School Diploma -
EDMONDSON HIGH SCHOOL #400
New Baltimore, NYSkills
- Operating forklifts
- Inventory counting
- Logistics analysis
- Warehouse management
- Materials handling
- Safety practices
- Inventory restocking
- Shipment receiving
- Transportation planning
- Shipment coordinating
- Team oversight
- Logistics software proficiency
- Freight forwarding
- Overseeing deliveries
- Shipping coordination
- Route optimization
- Order preparation
- Documentation skills
- Updating logs
- Customs compliance
Timeline
Logistics Specialist
Spirit Airlines Inc.
09.2023 - Current
Front End Supervisor
Costco Wholesale Corp
11.2001 - 07.2024
Manufactured Housing Specialist
Lipton Group
06.1995 - 06.2000
High School Diploma -
EDMONDSON HIGH SCHOOL #400