Cornellius Wright
Ft Worth,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Fort Worth Independent Schools
Fort Worth, TX
06.2022 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Maintained accurate records of student performance, attendance, and behavior.
- Implemented school policies and procedures in the classroom.
- Assisted with classroom management issues when needed.
- Collaborated with other teachers to ensure student success.
Lead Program Specialist
Clayton Youth Enrichment
Fort Worth, TX
01.2022 - Current
- Oversaw day-to-day students activities
- Consulted with supervisor concerning programs for students
- Submitted and reviewed reports and problems with superior
- Assessed cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Researched and analyzed student feedback to identify areas of improvement.
- Assisted in developing strategies to increase student satisfaction levels.
- Generated reports to track performance metrics of team members.
Ramp Agent
Amazon Air
Fort Worth, TX
10.2021 - 05.2022
- Loaded and unloaded aircrafts with cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Organized cargo carts for loading onto planes accurately according to airline specifications.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Car Sales Consultant
Auto Nation
Fort Worth, TX
06.2019 - 11.2021
- Greeted customers as they entered the showroom and identified their needs.
- Cultivated a comfortable and inviting guest experience and assured customer satisfaction
- Established outstanding customer satisfaction by being friendly, courteous, and professional
- Achieved customer loyalty by forging long-term relationships based on prompt & courteous service
- Completed sales purchase contracts, closed sales by overcoming objections, and explained financing options
- Successfully negotiated prices, up-sold warranties, products, and services
- Conducted sales presentations which included vehicle highlights and information, comparing, and contrasting competitive models, and demonstration of vehicle operations.
Retention Agent
Dish Network Corp
Fort Worth, TX
01.2021 - 10.2021
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Conducted regular follow-up calls with existing customers to ensure their continued satisfaction with services provided.
- Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
Outside Sales
Spectrum
, US
06.2018 - 06.2019
- Greeted customers at their door and introduced myself.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Experienced in implementation, identifying customers' needs and creating solutions
- Outstanding ability to turn a bad situation into a great experience for the customer.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Collected payments from customers, including cash, check or credit card transactions.
Education
Bachelor Of Arts (B.A.) In Criminal Justice Candidate -
Northeastern University
03.2024
Information Technology -
My Computer Carrer
03.2023
Associate In Science (A.S.) In General Studies -
Odessa College
06.2001
Skills
- Lead Follow up
- Contract Negotiation
- Customer Service & Support
- Meditation & De-escalation
- Problem Diagnosis
- Effective Communication
- Activity Management
- Activity Planning
- Lesson Planning
- Records Management
- Sales and Marketing
- Consultative Techniques
- Customer Relationship Management
- Sales Proficiency
Certification
- Private Security License
- Information Technalogy
Accomplishments
- Dish Network Top 100 Agent
Timeline
Substitute Teacher
Fort Worth Independent Schools
06.2022 - Current
Lead Program Specialist
Clayton Youth Enrichment
01.2022 - Current
Ramp Agent
Amazon Air
10.2021 - 05.2022
Retention Agent
Dish Network Corp
01.2021 - 10.2021
Car Sales Consultant
Auto Nation
06.2019 - 11.2021
Outside Sales
Spectrum
06.2018 - 06.2019
Bachelor Of Arts (B.A.) In Criminal Justice Candidate -
Northeastern University
Information Technology -
My Computer Carrer
Associate In Science (A.S.) In General Studies -
Odessa College
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