Diana Flete
Paterson,NJ
Summary
Customer-Centered Professional | Aspiring SDR | Bilingual (English/Spanish)
PROFESSIONAL SUMMARY
Resilient and driven professional with a strong foundation in customer-facing roles across banking, housing, and education. Known for building trust, solving problems quickly, and communicating clearly with diverse clients. Currently pivoting into tech sales with self-led training in SaaS, CRM platforms, and SDR best practices. Eager to help startups like Mercury grow through smart outreach, relationship building, and a deep understanding of client needs.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
ESS Education
New Jersey
01.2023 - Current
- Provided instruction for students in core subject areas.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Leasing Agent/ Recertification Specialist
Alma Realty
Paterson, NJ
01.2023 - Current
- Prospected and qualified tenants, guided them through application and leasing processes
- Built strong relationships with clients, resulting in increased lease renewals
- Handled sensitive documentation and ensured regulatory compliance
- Delivered clear explanations of housing options to a diverse client base
Teller
Columbia Bank
Fair Lawn, NJ
11.2016 - 07.2022
- Delivered high-touch service to over 100 clients daily, often upselling services
- Identified customer needs and referred them to financial advisors for targeted solutions
- Trusted to train new team members and maintain compliance with banking regulations
- Recognized for accuracy, efficiency, and customer satisfaction
Cashier/Customer Service Associate
Home Depot
01.2014 - 06.2016
- Assisted customers with purchases, resolved issues, and promoted loyalty programs
- Maintained positive sales environment through solution-oriented service
Education
Associate - Criminal Justice
Bergen Community College
Paramus, NJHigh School Diploma -
HARP Academy
Paterson, NJFit4Basic
New JerseyNJEdCert
Skills
- Good Telephone Etiquette
- Relationship building and management
- Positive
- Excellent time management skills
- Banking
- Cash Handling
- Ledger and balance sheet competency
- Financial services
- Rapid data entry skills
- Cash Handling Expertise
- Compliance
- Banking Laws and Regulations
- Exceptional Customer Service
- Night and safe deposit procedures
- Profit and Loss Reporting
- Team Development
- Federal Regulations
- Ability to Reason
- Training Junior Team Members
- Leasing Reports
- Fraud Prevention and Detection
- Data Analysis
- Office Procedures
- Data entry
- Teaching
- Classroom management
- Organizing and Prioritizing
- Cold Outreach & Lead Qualification (in training)
- CRM Familiarity (Actively learning Salesforce & HubSpot)
- Rapport Building & Active Listening
- Prospect Research & Needs Discovery
- Objection Handling & Adaptability
- Google Workspace & Communication Tools
- Bilingual: English & Spanish
- Tech-Savvy & Fast Learner
- Pipeline Awareness & Follow-Up Discipline
Timeline
Substitute Teacher
ESS Education
01.2023 - Current
Leasing Agent/ Recertification Specialist
Alma Realty
01.2023 - Current
Teller
Columbia Bank
11.2016 - 07.2022
Cashier/Customer Service Associate
Home Depot
01.2014 - 06.2016
Associate - Criminal Justice
Bergen Community College
High School Diploma -
HARP Academy
Fit4Basic
NJEdCert