Cornesha Davis
Montgomery,AL
Summary
I'm a highly motivated solider in the U.S. Army national Guard being a 42A.Having over 6 years of experience in Customer Service, 4 yrs of training management in production and 2 yrs of Human Resources. I have the proven ability to succeed in fast pace environments while maintaining a high level of professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optical Technician
Eye Care Associates
05.2024 - Current
- Ensured accuracy in billing practices by meticulously verifying insurance information for each patient encounter.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Human Resources Specialist (42A)
Army National Gaurd
10.2023 - Current
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Mentored junior HR professionals in best practices for human resources management, contributing to the development of future leaders within the organization.
Production Team Leader
Hanon Systems
06.2022 - 04.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Streamlined operations realizing significant improvements in production flow.
Customer Service Representative
ASK Telemarketing
05.2018 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Montgomery05.2018
Skills
- Customer Service
- Optical Sales
- Customer Relations
- HR policies and procedures
- Training and mentoring
Certification
Human Resources Specialist
Timeline
Optical Technician
Eye Care Associates
05.2024 - Current
Human Resources Specialist (42A)
Army National Gaurd
10.2023 - Current
Production Team Leader
Hanon Systems
06.2022 - 04.2024
Customer Service Representative
ASK Telemarketing
05.2018 - 06.2022
Human Resources Specialist
High School Diploma -
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