Cornetta Epps
Hampton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Shift Manager
Pizza Hut
Wilson, North Carolina
08.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new team members on food preparation and safety standards.
- Managed inventory levels and placed orders for necessary supplies.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer complaints promptly and effectively to enhance experience.
- Inspected work areas regularly for cleanliness and organization standards.
Security Supervisor
Allied Universal Security Services
Kinston, North Carolina
04.2022 - 09.2024
- Supervised security personnel to ensure compliance with safety protocols.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Conducted regular site inspections to identify potential security risks.
- Managed scheduling and assignments for security team members effectively.
- Reviewed incident reports to identify patterns and improve responses.
Customer service represented
Alorica
Rocky Mount, North Carolina
02.2019 - 01.2022
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Team management
- Customer service
- Cash handling
- Staff training
- Safety compliance
- Leadership skills
- Quality assurance
- Serv Aid certificate
- Microsoft Word
- Project planning
- First Aid/CPR
- Computer skills
- Supervision and leadership
- Problem solving
- Training and development
- Time management
- Security operations
Timeline
Shift Manager
Pizza Hut
08.2025 - Current
Security Supervisor
Allied Universal Security Services
04.2022 - 09.2024
Customer service represented
Alorica
02.2019 - 01.2022
High School Diploma -
Penn Foster Career School