SALES ALY ANWAR
Harrisburg,PA
Summary
Reliable Shift Manager with hands-on experience in beverage service, opening and closing routines, and cash handling. Strong background in training new staff, supporting team assignments, and maintaining quality standards. Focused on smooth operations and positive customer service.
Overview
2
2
years of professional experience
Work History
Shift Manager
HEYTEA
BOSTON , MA
01.2025 - 10.2026
- Coordinated daily Heytea shift operations and assigned team tasks to ensure smooth service.
- Oversaw daily cash intake by counting registers and reconciling profits to maintain financial accuracy.
- Completed opening and closing routines to keep store ready for business.
- Trained new staff on service standards and drink station procedures.
- Checked beverage preparation for Heytea quality standards and recipe accuracy.
- Resolved customer concerns and provided friendly drink service to enhance customer experience.
Education
High School Diploma -
QUINCY HIGH SCHOOL
Quincy, MA06-2026
Skills
- Shift operations
- Staff training
- Inventory control
- Team management
- Team leadership
- Client relations
- Time management
- Troubleshooting
- Problem resolution
- Stress management
- Multitasking
- Leadership management
- Team development
Timeline
Shift Manager
HEYTEA
01.2025 - 10.2026
High School Diploma -
QUINCY HIGH SCHOOL