Lavera Green
Jacksonville,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Shift Leader
Walgreens
Jacksonville, Florida
02.2020 - Current
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Resolved customer complaints promptly and professionally.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Shift Leader
Hardees Resturamt
Callahan, FL
01.2015 - 02.2020
- Maintained an organized work environment by delegating tasks to staff as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Assisted in training new employees on shift operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Resolved customer complaints promptly and professionally.
- Monitored employee performance and provided feedback for improvement.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Adhered to all health code regulations while preparing food items for customers.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Delegated tasks to employees and monitored activities and task completion.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Supervised and led employees to maintain productivity and customer service levels.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Upheld company standards and compliance requirements for operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Maintained positive working relationship with fellow staff and management.
Church Secretary
The House Of Peace
Jacksonville, FL
10.2008 - 05.2009
- Maintained accurate records of attendance at weekly Sunday school classes.
- Received, screened and routed telephone calls.
- Updated contact information in database system for members of the congregation.
- Organized and maintained church files, records and documents.
- Provided secretarial assistance to pastors during special projects or events.
- Prepared correspondence, reports, memos and newsletters for church events.
- Processed incoming mail on a daily basis including sorting, distributing and filing.
- Attended weekly worship services and provided administrative support as needed.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed, edited and typed complex memos and reports with job-related software.
Education
High School Diploma -
Jean Ribault Senior High
Jacksonville, FL05-2005
Theatre Arts
Bethune-Cookman University
Daytona Beach, FLSkills
- Employee training
- Inventory management
- Cash handling
- Sales analysis
- Customer service
- Shift operations
- Task delegation
- Performance monitoring
- Safety compliance
- Team leadership
- Shift leadership
- POS system operation
- Assigning work
- OSHA regulations compliance
- Staff engagement
Affiliations
- travel
- sports
- entertainment
- spending time with my kids and family
Accomplishments
- Recognized for leading my team efficiently during Inventory Inspection while our store was in the process of being remodeled.
- Recognized for leading our store into being the top store for receiving donations for the American Heart Association charity we help out and Beauty Sales Contests.
- Recognized for leading a group of team members who traveled to different stores within our district to complete Cosmetic Wall Resets.
- Recognized for leading our store and team while we were without a store manger for a period of time by keeping the business running as normal.
Languages
Spanish
Limited
References
References available upon request.
Timeline
Shift Leader
Walgreens
02.2020 - Current
Shift Leader
Hardees Resturamt
01.2015 - 02.2020
Church Secretary
The House Of Peace
10.2008 - 05.2009
High School Diploma -
Jean Ribault Senior High
Theatre Arts
Bethune-Cookman University