A natural project assistant with proven abilities in the area of customer relations/services and developing quality initiatives. Driven Supply Chain Professional with proven to effectively resolve various types of technical issues. Successful at managing supplier efforts, delivering comprehensive client and employee compliance and acting as point of contact for important suppliers. Adept at overseeing on-site quality and managing specific inspections schedules. Works effectively in cross-functional environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
CORNICIA DATES
Killeen,Texas
Summary
Overview
5
years of professional experience
4
years of post-secondary education
Work History
PulauKilleen, Tx
Supply Technician
07.2022 - Current
Job overview
- Maintains safe work environment by following codes, standards, and legal regulations.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Acted as receiving agent in verifying delivered goods, preparing receipts for purchases and generating quarterly transaction reports.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Posted supply status and receipt information to update activity register.
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
- Devised and maintained an up-to-date database of supplier and vendor performance metrics.
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Created and implemented comprehensive supply chain management strategies.
Hayes Software SystemsAustin, TX
Project Assistant
08.2018 - 07.2022
Job overview
- Reports to the Client Success Managers (CSM) and the Director of Client Relations
- Assisted with managing the onboarding implementations on a day-to-day basis
- Responsible for creating and maintaining the organization of the TRELLO board, the Project Management tool used by the
- CSM
- Assisted the training team by ensuring customers received training materials in a timely manner
- Proficient in using Salesforce to ensure key data is correct across accounts, contacts and opportunities
- Providing help-desk support for all system users and escalating issues to Tier 2 and 3 support if needed.
- Performed work according to project schedules and established quality standards.
- Researched and analyzed data to support project-related decisions.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
NPSG Global
Non-Inventory Manager
07.2020 - 06.2022
Job overview
- Travel based
- Maintaining an organized inventory and having the most effective ways to optimize inventory to help control procedures and processes
- Working in Excel to have an interactive spreadsheet to keep log of all imports and exports and locations of all materials
- Preparing and maintaining material movement paperwork
- Coordinators and Receiving Clerks
- Process supply requests in a prompt, cooperative, and efficient manner
- Overseeing the cleaning and maintenance of the facility
- Accurately record and capture the maintenance history allowing individualized corrective measures to be applied to each product/ piece of equipment as needed.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Created and updated regular inventory reports and records.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
SpectrumAustin, Texas
Customer Service Representative
01.2020 - 08.2020
Job overview
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Urban AirKilleen, TX
Team Lead
08.2018 - 11.2018
Job overview
- Providing leadership and management of entertainment support staff consisting of 15 – 20 personnel
- Created work schedules and provided direction of assigned personnel to complete assignments
- Guided team members and input performance reports as well as providing comments to upper management
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Lead a team in the preparation and delivery of services to our customers
- Solicit feedback from customers and develop improvement strategies based on findings
- Collaborate with team members to identify strengths and weaknesses of applications and improve upon them.
Education
Alabama A&M University, Harker Heights High School
Bachelor of Science
01.2019 - Current
University Overview
12th grade
University Overview
AP Government, AP Environmental Science, AP Calculus, Inducted into National Honors, AP English IV, AP US History, 10th grade:, Pre-AP Chemistry, Pre-AP Algebra II, Pre-AP Geometry, Pre-AP English II, AB Honor Roll, 9th grade: Pre-AP World History, Pre-AP Algebra I, Pre-AP Biology, AB Honor Roll
Skills
Experience with TRELLOComputer Skills consist ofMicrosoft Word, Power Point, Excel, Access and Outlook
Staff Management
Negotiating
Supply Chain Management
Flexible and Adaptable
Good Telephone Etiquette
Self-Motivated
PPE Compliance
Team support
Scheduling and calendar management
Client Relationships
Administrative support
Complaint resolution
Staff education and training
Medical terminology knowledge
Training development aptitude
CRM
Timeline
Supply Technician
Pulau
07.2022 - Current
Non-Inventory Manager
NPSG Global
07.2020 - 06.2022
Customer Service Representative
Spectrum
01.2020 - 08.2020
Alabama A&M University, Harker Heights High School
Bachelor of Science
01.2019 - Current
Project Assistant
Hayes Software Systems
08.2018 - 07.2022
Team Lead
Urban Air
08.2018 - 11.2018
12th grade