Coronna M. Lewis
Summary
Highly self motivated with solid communication, close attention to detail and organizational skills. Interested in building a customer service career where I can create positive relationships with customers by providing high-quality engagement, problem solving and effective help.
Overview
5
5
years of professional experience
Work History
Digital Sales and Service Representative
Sleep Number Corporation
Escondido, CA
07.2023 - Current
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Demonstrated product features to align with customer needs.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Leveraged CRM system to manage sales activities and track sales performance.
Sales and Marketing Business Consultant
Angi
Indianapolis, IN
07.2022 - 06.2023
- Developed and implemented promotional plans targeting key audiences.
- Supported clients in raising brand recognition through strategic marketing.
- Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
- Analyzed consumer behavior data to develop and budget campaigns tailored to different media outlets to achieve company's advertising objectives.
Managing Real Estate Broker
FNI
Indianapolis, IN
01.2021 - 07.2023
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
Personal Banker II
Fifth Third Bank
Indianapolis, IN
01.2021 - 02.2022
- Met with customers to analyze financial needs and maximize sales opportunities by identifying solutions that aligned with customer needs.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Used customer information to tailor recommendations to promote cashier's checks, travelers' checks and savings bonds.
- Maintained and built strong client relationships through quality, personalized interactions.
Leasing Sales Specialist
Greystar Property Management
San Diego, CA
03.2019 - 02.2021
- Boost occupancy to a company record of 95% by leveraging market knowledge and successful promotional strategies.
- Monitor maintenance inspections and move-in inspections by pre-acquisition input documentation.
- Planned tour route to include common areas, outdoor recreational facilities and parking areas.
- Answered customers' questions and addressed problems and complaints in person and remote.
Education
Bachelors of Science - Sociology
Indiana University
05.2011
Skills
- Verbal and Written Communications
- Customer Service
- Microsoft Office Suite
- Appointment Scheduling
- Recordkeeping
- Correspondence and Reports
- Creative Problem-Solving
- Administrative Leadership
- Dispute Handling
- Cash Handling
- Leads Generation
- Market Research and Analysis
- Loan Application
- Project Coordination
- Office Management
- Client Relationship Management
- Marketing Management
- B2B and B2C Sales
Additional Information
- Managing Broker License Indiana Real Estate Commission Professional Licensing Agency December 2024
Timeline
Digital Sales and Service Representative
Sleep Number Corporation
07.2023 - Current
Sales and Marketing Business Consultant
Angi
07.2022 - 06.2023
Managing Real Estate Broker
FNI
01.2021 - 07.2023
Personal Banker II
Fifth Third Bank
01.2021 - 02.2022
Leasing Sales Specialist
Greystar Property Management
03.2019 - 02.2021
Bachelors of Science - Sociology
Indiana University