Corretta Angus-Evans
Leander
Summary
Psychiatric care professional who has proven to be effective in supporting patients in therapeutic and clinical settings. With additional experience in leading customer service roles. Known for reliability and ability to adapt to changing needs while collaborating effectively with coworkers. Proficient in patient care techniques and de-escalation strategies, ensuring safe and supportive environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Psychiatric Nursing Assistant
Cumi Day Rehabilitation Center
08.2024 - 10.2024
- Participated in peer review processes to continually improve the quality of care provided within the psychiatric nursing assistant role.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Facilitated group therapy sessions for patients, fostering open dialogue and constructive feedback among peers.
- Created a sense of community among patients through organized activities and events that encouraged socialization and mutual support during treatment periods.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Customer Service Specialist II
Conduent
11.2022 - 05.2024
- Manage large amounts of phone incoming phone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers' needs to achieve satisfaction
- Generate sales leads
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Meet personal/customer service team targets and call handling quotas
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
Client Services Team Lead
Link2Lenders Ltd
01.2019 - 06.2021
- Monitored incoming loan applications allocated by client services reps.
- Managed escalations effectively by collaborating with relevant departments for quick resolutions while maintaining open lines of communication with affected clients.
- Tracked and monitored the team's targets.
- Communicated updates to Executive body
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Collaborated closely with internal stakeholders to resolve complex problems efficiently, minimizing disruption to clients' operations.
- Mentored junior staff members, sharing expertise and guidance for professional growth within the company structure.
Project Manager
Soles 'N' Styles
01.2016 - 01.2019
- Planned and developed the project idea
- Monitor Project Progress and Set Deadlines
- Micromanaged a small production team
- Solve issues that arise
- Ensure Stakeholder Satisfaction
- Monitored and managed accounting
- Monitored quality of products
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Customer Service Specialist
Rakuten (Kobo)
01.2015 - 01.2016
- Open new customer accounts
- Manage large amounts of incoming phone calls
- Keep records of customer interactions, process customer accounts and file documents
- Identifying customer needs and helping customers use specific features
- Follow communication procedures, guidelines and policies
Education
High School Diploma -
Mannings High School
Jamaica, WIBachelor of Science - Social Work
University of The Commonwealth Caribbean
06.2026
Mental Health Technician -
Distinction College
Certificate08.2024
Skills
- Excellent Customer Service
- Service Desk CRM tools
- Call center experience
- Strong interpersonal skills
- Microsoft Office
- Retail management background
- Individualized care planning
- Group therapy facilitation
Certification
Mental Health Nurse Aid, Distinction College, 01/01/23
Accomplishments
- 01/01/15, Start up production company: Soles 'N' Styles.
Hobbies and Interests
Enjoy involvement in rewarding projects.
Basic Life Support (BLS)
November 2024
Timeline
Psychiatric Nursing Assistant
Cumi Day Rehabilitation Center
08.2024 - 10.2024
Customer Service Specialist II
Conduent
11.2022 - 05.2024
Client Services Team Lead
Link2Lenders Ltd
01.2019 - 06.2021
Project Manager
Soles 'N' Styles
01.2016 - 01.2019
Customer Service Specialist
Rakuten (Kobo)
01.2015 - 01.2016
High School Diploma -
Mannings High School
Bachelor of Science - Social Work
University of The Commonwealth Caribbean
Mental Health Technician -
Distinction College
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