Diale Melissa Daouda
Round Rock,USA
Summary
A motivated and reliable professional with experience in psychiatric patient care and customer service, known for a calm demeanor, strong communication skills, and a genuine ability to connect with people. Adaptable, quick to learn, and open to a wide range of opportunities, including office and administrative roles. Fluent in English and French, dependable, and excited to grow within a supportive, team-oriented environment.
Overview
7
7
years of professional experience
Work History
Psychiatric Nursing Assistant
Austin State Hospital
Austin, Texas
04.2025 - Current
- Supported daily living activities for patients, promoting independence and comfort.
- Documented patient progress and changes in condition accurately and promptly.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Observed and documented patient behavior accurately in Electronic Health Record (EHR).
- Liaised between clinical and admissions teams on patient needs, providing clear communication about goals, progress and needs.
Member Specialist/Personal Shopper
Sam's Club
Austin, TX
09.2023 - 11.2024
- Delivered exceptional customer service by assisting members with self-checkout, purchases, payments, returns, and exchanges, ensuring accuracy, efficiency, and a positive experience
- Resolved member questions and concerns promptly while offering guidance on self-service technology and promoting relevant products and services
- Collaborated with team members to maintain a smooth, welcoming environment and provide consistent support for all member needs
Cashier/Assistant Manager
Murphy USA
San Marcos, TX
09.2022 - 07.2023
- Managed daily cash transactions and balanced cash drawers
- Oversaw inventory management and ordered supplies as needed
- Provided exceptional customer service and resolved any issues or complaints
- Trained and supervised cashier staff to ensure efficient operations
- Implemented marketing strategies to increase sales and attract new customers
- Collaborated with management to develop and implement business plans for growth
Home Health Care Aide
Heritage Park Healthcare and Rehabilitation
Austin, TX
12.2021 - 12.2022
- Provided rehabilitation care to patients
- Assisted patients with end of life care
- Collaborated with healthcare team to ensure comprehensive patient care
- Demonstrated empathy and compassion when interacting with patients
- Maintained patient confidentiality and privacy at all times
- Communicated effectively with patients and their families to address their needs and concerns
- Followed proper procedures for medication administration and documentation
- Ensured patients' safety and well-being at all times
- Implemented personalized care plans to meet individual patient needs
Cashier/Clerk
Diale Daouda
Round Rock, TX
02.2019 - 05.2022
- Advanced through multiple roles including kitchen cook, server, and food runner/expo, supporting food preparation, service flow, and daily operations in a fast-paced environment
- Led and trained front-of-house and back-of-house team members, collaborated closely with shift managers, and assisted with opening and closing procedures; recognized with a promotion for strong performance
- Delivered exceptional customer service by addressing and resolving guest concerns, maintaining service efficiency, and working flexible schedules and additional shifts to meet business needs
Education
High School Diploma -
Round Rock High School
Round Rock, TX3 Years - Exercise Science
Austin Community College
Austin, TXSome College (No Degree) - Interior Architecture
Austin Community College
Austin, Texas, TXSkills
- Customer service
- Administrative support
- Retail environments
- Effective communication
- Task management
- Exceptional customer experiences
- Point-of-sale systems
- Client inquiries
- Appointment coordination
- Client communications
- Attention to detail
- Problem-solving
- Positive attitude
- Strong product knowledge
- Customer solutions
- Team collaboration
- EHR proficiency
Languages
French: Native Speaker
Spanish: Intermediate
Occupational Licenses Certificates And Training
- Food Handler Certification
- TABC Certification
- CNA: 998438
- CPR Certified
Timeline
Psychiatric Nursing Assistant
Austin State Hospital
04.2025 - Current
Member Specialist/Personal Shopper
Sam's Club
09.2023 - 11.2024
Cashier/Assistant Manager
Murphy USA
09.2022 - 07.2023
Home Health Care Aide
Heritage Park Healthcare and Rehabilitation
12.2021 - 12.2022
Cashier/Clerk
Diale Daouda
02.2019 - 05.2022
High School Diploma -
Round Rock High School
3 Years - Exercise Science
Austin Community College
Some College (No Degree) - Interior Architecture
Austin Community College