Justin Eaton
San Antonio,TX
Summary
Diligent customer service relations with background in psychiatric care and patient support. Assisted in implementing therapeutic strategies and supported patients through various clinical activities. Demonstrated empathy and effective communication in high-stress environments while maintaining confidentiality and safety protocols.
Diligent customer support relations with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Psychiatric Nursing Assistant
San Antonio State Hospital
01.2024 - Current
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
- Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.
Call Center Representative
Elmer's Plumbing
04.2022 - 12.2023
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Support Specialist
Spectrum
01.2019 - 03.2022
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Education
Brackenridge HS
Skills
- Patient care
- Professional boundaries
- Mental health support
- De-escalation techniques
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Psychiatric Nursing Assistant
San Antonio State Hospital
01.2024 - Current
Call Center Representative
Elmer's Plumbing
04.2022 - 12.2023
Customer Support Specialist
Spectrum
01.2019 - 03.2022
Brackenridge HS