Patricia Porras

• Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
• Promoted a culture of healing by consistently demonstrating empathy, patience, and understanding towards all patients regardless of their diagnoses or backgrounds.
• Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
• Demonstrated adaptability by adjusting quickly to changes in patient needs or staffing levels within a fast-paced clinical environment.
• Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
• Performed intake triage, vitals and assisted patients with mental health screenings.
• Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
• Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.

• • Performed allergy testing and administered allergy injections

• Assisted in clinical trails.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Taught patients about medications, procedures, and care plan instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Measured patient spirometry.

• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated POS cash register and equipment to collect payments.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Taught patients about medications, procedures, and care plan instructions.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Measured patient pulse oximetry.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.