Corretta Ward
Fort Lauderdale,FL
Summary
Dynamic leader with a proven track record at Walmart Superstores, enhancing team performance through effective training in cash handling and fostering a positive work environment. Skilled in customer service and team management, adept at resolving conflicts and boosting operational efficiency. Demonstrated adaptability and dependability, significantly contributing to workplace harmony and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Stock/Cashier Team Lead
Walmart Superstores
Fort Lauderdale, FL
01.2021 - 04.2023
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Financial Aid Advisor/Enrollment Specialist
Kaplan University
Fort Lauderdale, FL
06.2009 - 03.2019
- Collaborated with academic departments to develop budgets for new academic programs, taking into account potential sources of external funding.
- Authored presentations and documentation for distribution to current and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Managed the disbursement of student loans, grants, and scholarships, ensuring timely payment of tuition and fees.
- Leveraged institutional funds to create financial aid packages that attracted high-achieving students from diverse backgrounds.
- Increased staff efficiency by developing training modules and facilitating regular professional development sessions on best practices in financial aid administration.
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Developed strong relationships with lenders, ensuring timely disbursement of funds to eligible students.
- Negotiated satisfactory payment arrangements for past-due accounts while adhering to applicable laws and regulations.
- Maintained accurate records of all financial transactions related to student accounts, ensuring timely reconciliation during audits or reviews.
- Processed unique financial aid profiles for undergrad and post-grad applications.
Family Support Advocate
Kids In Distress, Inc, KID
Wilton Manors, FL
08.2016 - 01.2018
- Promoted a stable home environment by connecting families with housing assistance programs and financial planning resources.
- Facilitated goal-setting meetings with families to create individualized plans for success in areas such as education, employment, and mental health.
- Enhanced communication within families by conducting regular check-ins and facilitating open discussions.
- Assisted families in developing and maintaining routines, schedules, and household organization strategies to promote a harmonious home environment.
- Supported families during transitional periods such as moving homes, starting new schools, or adjusting to changes in family dynamics by providing resources and emotional support.
- Strengthened parent-child relationships through family-focused activities and workshops.
- Fostered resilience in families facing adversity through the provision of emotional support, coping strategies, and stress-management techniques.
- Contributed to program improvements by participating in staff trainings, team meetings, and evaluations of service effectiveness.
- Advocated for the needs of clients within the community by attending public forums or policy-making events relevant to family support issues.
Education
Bachelor of Arts - Business Administration And Management/Psychology
Kaplan University
Fort Lauderdale, FL 05.2001 -
High School Diploma -
Hallandale High School
Hallandale Beach, FL 05.2001 -
Skills
Customer Service
Timeline
Stock/Cashier Team Lead
Walmart Superstores
01.2021 - 04.2023
Family Support Advocate
Kids In Distress, Inc, KID
08.2016 - 01.2018
Financial Aid Advisor/Enrollment Specialist
Kaplan University
06.2009 - 03.2019
Bachelor of Arts - Business Administration And Management/Psychology
Kaplan University
05.2001 -
High School Diploma -
Hallandale High School
05.2001 -
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