Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall business success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Cashier Stock Team associate
Walmart
Kokomo
05.2024 - Current
Processed customer transactions efficiently and accurately at retail location.
Managed cash register operations and maintained accurate drawer balances.
Handled returns and exchanges in accordance with store policies.
Collaborated with team members to ensure smooth store operations.
Trained new cashiers on register operations and customer service standards.
Resolved customer complaints effectively to enhance satisfaction levels.
Accepted cash and credit card payments, issued receipts and provided change.
Crew member/Crew Team leader
Up program
Kokomo
11.2016 - 05.2023
Provided excellent customer service to enhance guest experiences.
Operated kitchen equipment and prepared food according to safety standards.
Collaborated with team members to ensure efficient service during peak hours.
Assisted in training new crew members on operational procedures and protocols.
Restocked supplies and ingredients to support smooth operations throughout shifts.
Trained new crew members on operational procedures and customer service practices.
Education
Kokomo High School
Kokomo, IN
07.2021 - 05.2025
Skills
HVAC Systems Technical Support
Equipment Maintenance
Regulatory Compliance
Conflict resolution
Team collaboration
Time management
Diagnostic Skill
Team Collaboration
Adaptability
Customer Relations
Time Management
Customer Service
Problem Solving
Safety Training
Project Management
Service Quality
Operational Strategy
Effective communication
Employee training
Cleaning and sanitizing
Empathy and patience
Dependability and reliability
Scanner operations
Product knowledge
Cash handling and management
Customer service excellence
Clear communication
Inventory management
Attention to detail
Cash handling expertise
Product commendation
Multitasking and organization
Accomplishments
Spearheaded service operations improvement, elevating customer satisfaction and efficiency.
Cultivated a collaborative environment through comprehensive staff training, enhancing team productivity.
Instituted efficient workflows, augmenting customer satisfaction and operational efficiency.