Corri Gaynor
Spring Hill,TN
Summary
Dynamic and adaptable professional with experience spanning the music business, customer service, event management, nonprofit leadership, and veterinary medicine. Skilled in team leadership, communication, and operational management across industries. Passionate about fostering strong relationships, coordinating logistics, and driving organizational success. Adept at problem solving in fast-paced environments, whether managing artists, overseeing events, supporting client needs, or assisting in veterinary care. Highly organized with a keen attention to detail and a dedication to delivering exceptional results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vet Assistant II
Blue Pearl Veterinary Hospital
12.2020 - Current
- Facilitated access to mental health resources for over 100 coworkers, improving overall workplace wellness and support systems at Franklin, TN hospital.
- Provided prompt and friendly support to pet parents by addressing inquiries and managing urgent health concerns for pets.
- Facilitated effective communication with veterinarians and staff to optimize patient flow and enhance service efficiency.
- Calm distressed animals to facilitate efficient treatments by doctors and technicians, improving overall care quality.
- Facilitated the safe discharge of patients by providing detailed care instructions, improving owner compliance and enhancing patient recovery.
- Collected detailed client histories to ensure accurate and up-to-date medical charts, enhancing patient care efficiency.
- Supported veterinarians in the examination of various animals, performing initial assessments and preparing necessary medical equipment.
- Recorded and monitored patient treatment activities, improving care coordination and outcomes through detailed tracking.
- Prioritize and accomplish multiple tasks simultaneously to complete projects under pressure.
- Maintain relationships with referring veterinarians.
- Was the primary technician in the Radiology Department where I was responsible for scheduling and facilitating 15-25 ultrasound scans a day.
- Scheduled and Organized appointments for mobile ultrasound service.
- Assist with the Internal Medicine and Oncology Departments.
- Provide direct patient care and support to critical care patients in the ICU, utilizing advanced monitoring and treatment techniques.
- Administer direct patient care to emergency patients, utilizing advanced first aid skills to stabilize conditions and improve outcomes.
Customer Service Representative
Animalia Health & Wellness
05.2019 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
- Assisted with community events by helping to establish and develop relationships with community leaders and the general public.
- Educated the general public about AAHA guidelines on proper standard of care.
- Answered incoming calls and emails, providing frontline customer support.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Pet Services Coordinator
Nashville Humane Association
04.2018 - 05.2019
- Provided timely and supportive assistance to over 100 customers weekly, resolving routine questions and public complaints with a focus on customer satisfaction.
- Built strong relationships with customers, managers, and team members, leading to improved communication and a more collaborative work environment.
- Uphold quality control policies and procedures to increase adopter satisfaction.
- Audited customer account information to identify issues and develop solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Evaluated employee job performance and motivated staff to improve productivity.
- Organized shift assignments to meet expected coverage demands.
- Created training manuals to resolve simple and complex customer issues.
- Monitored phone calls to provide feedback and coaching.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Executed comprehensive opening, closing, and shift change tasks to ensure daily compliance with operational standards.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Maintained store staff by recruiting, orienting and training employees.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Assisted with community events by helping to develop and maintain the relationship with the general public and company supporters.
- Coordinated and supported press events, including The Pickler & Ben Show, Nashville Predators events, The Bobby Bones Show, and Today in Nashville, enhancing audience engagement and media coverage.
Office Administrator
The Fitzgerald Hartley Co.
08.2014 - 03.2018
- Manage all aspects of facility operations working with outside vendors to coordinate routine equipment maintenance and repairs as necessary.
- Answer all incoming calls, distributed mail, and maintained vendor schedules for the whole office.
- Supported administrative functions including scheduling, filing, and customer service to improve office efficiency.
- Successfully represented Fitzgerald Hartley and facilitated artist engagements at major events such as the Grand Ole Opry and album launches, enhancing artist visibility and networking opportunities.
- Coordinate artist activities at these events, collaborating with outside label and venue staff.
- Coordinated the receipt and fulfillment of over 100 charitable requests from artists, ensuring timely and efficient responses.
- Maintain merchandise inventory and distribute based on charitable requests.
- Facilitated communication and engagement initiatives between fans and artists, enhancing community relationships.
- Managed the review and response process for an average of 100 fan mail inquiries weekly, enhancing audience engagement and satisfaction.
- Maintain merchandise inventory and distribute for promotion at live shows.
- Coordinate with tour managers, assist with travel arrangements and respond to artist and management needs which are constantly changing and require quick decision making and response.
- Created detailed Red Carpet Lists that streamlined guest management for Kellie Pickler and Ben Aaron at the CMA Red Carpet Show.
- Partnered with Tracy Lawrence, his manager, and publisher to strategically gather and select materials for an anthology, boosting promotion for the 'Good Ole Days' album.
- Participated in creative and brand management meetings for Selma Drye by Kellie Pickler, gaining insights into brand strategy and development.
- Arrange and assist with press/media interviews onsite at Fitzgerald Hartley office, including maintaining the schedule, providing needed materials, and maintaining a relaxed but professional atmosphere.
Event Coordinator
Music for a Cure Nashville
09.2006 - 11.2017
- Organized the Music For A Cure concert for eleven consecutive years, raising over $17,000 for cancer research in memory of my grandfather.
- Secured an entertainment venue for a live musical event, resulting in a successful gathering and positive attendee feedback.
- Successfully booked over 20 diverse artists for various events, enhancing the overall program quality and audience engagement.
- Implemented a public relations strategy that increased media coverage each year.
- Coordinated logistics and operations for live events, ensuring satisfaction for both performers and attendees.
- Spearheaded fundraising efforts that generated $17,000 for local cancer charities, directly supporting community outreach and patient assistance programs.
Customer Service Staff
Publix Supermarkets
11.2010 - 02.2015
- Provided exceptional customer service to over 50 patrons daily, receiving positive feedback for efficiency and friendliness.
- Managed a cash register handling daily transactions of up to $5,000, ensuring accurate cash balance and customer satisfaction.
- Led the front-end customer service team, fostering a collaborative environment by providing training and support.
- Managed the safe each shift, ensuring accurate cash handling and maintaining a discrepancy rate of less than 1%.
- Answer phone calls in a timely manner.
- Process transactions in a timely manner ensuring accurate completion.
Assistant Store Manager
Claire's Accessories
10.2007 - 11.2010
- Supervised and trained a team of five employees, fostering a high-performing work environment.
- Coached staff on sales techniques, customer service, and operational procedures.
- Assisted in hiring, onboarding, and performance evaluations.
- Oversaw daily store operations, including opening/closing procedures and cash handling.
- Ensured visual merchandising standards were met to drive sales and brand consistency.
- Assisted in scheduling.
- Trained staff on security protocols and monitored for potential theft or fraud.
- Provided leadership to Lebanon, TN, Mt. Juliet, TN, Smyrna, TN, Murfreesboro, TN, and Nashville, TN locations when needed.
Education
Bachelor of Science - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN12-2014
Skills
- Leadership & Coaching
- Organizational Skills
- Event Management
- Customer Service
- Critical Thinking Skills
- Public Speaking
- Relationship Building
- Conflict Resolution
- Process Improvement
- Idea Conception
- Multitasking in a fast-paced environment
- Strong verbal & written communication
Certification
- Fear Free Elite Certified
- Cat Friendly Veterinary Professional
- Mental Health First Aid Responder
Timeline
Vet Assistant II
Blue Pearl Veterinary Hospital
12.2020 - Current
Customer Service Representative
Animalia Health & Wellness
05.2019 - 12.2020
Pet Services Coordinator
Nashville Humane Association
04.2018 - 05.2019
Office Administrator
The Fitzgerald Hartley Co.
08.2014 - 03.2018
Customer Service Staff
Publix Supermarkets
11.2010 - 02.2015
Assistant Store Manager
Claire's Accessories
10.2007 - 11.2010
Event Coordinator
Music for a Cure Nashville
09.2006 - 11.2017
Bachelor of Science - Organizational Communication
Middle Tennessee State University
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