Corrie Gerrity
Cincinnati,OH
Summary
Skilled in problem-solving and customer service, I excelled at Empathic by managing high call volumes and resolving complex issues, enhancing client satisfaction. As Assistant Front of House Manager at Outback Steakhouse, I led team efforts to exceed customer expectations, demonstrating leadership and data entry proficiency without relying on numerical achievements.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Empathic
09.2020 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Assistant Front of House Manager
Outback Steakhouse
10.2004 - 07.2014
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
Education
Bachelor of Arts - Marketing
Madonna
Ann Arbor, MI06-2004
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
Timeline
Call Center Representative
Empathic
09.2020 - 10.2021
Assistant Front of House Manager
Outback Steakhouse
10.2004 - 07.2014
Bachelor of Arts - Marketing
Madonna
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